Jasmeet Dhillon
Edmonton,Canada
Summary
Financial Service Representative with 3 years of experience in the financial industry, known for exceptional customer service for 10 years and operational efficiency; looking for a career growth. Demonstrates strong skills in active listening, multitasking, and problem resolution, significantly enhancing client satisfaction and business growth. Passionate about cultivating relationships and optimizing processes to drive company success.
Overview
9
9
years of professional experience
Work History
FINANCIAL SERVICE REPRESENTATIVE
Goeasy Financial
10.2021 - Current
- Recommended products to customers, thoroughly explaining details
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Providing loans to customers and handling collections for the branch
- Working with software such as Salesforce and wealthview to handle daily tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Using Underwriter skills to send lending application for approval.
FOOD SERVICE MANAGER
Subway
06.2019 - 09.2021
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Preparing sandwiches and handling inventory, ordering and cash management
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
ASSISTANT STORE MANAGER
7-Eleven
07.2016 - 11.2019
- Trained and managed associates in customer service and sales techniques
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
SALES FLOOR ASSOCIATE
Zara
12.2018 - 02.2019
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Educated customers on promotions to enhance sales.
FOOD SERVICE MANAGER
Pita Pit
08.2017 - 11.2018
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
TEAM MEMBER
Pizza Hut
08.2015 - 02.2018
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Maintained productive, efficient approach to all tasks
- Contributed to team success by completing jobs quickly and accurately
- Preparing Pizza and making dough for pizza.
Education
Associate's Degree - Psychology
Camosun College
Victoria, BC01.2016
Skills
- Staff Leadership
- Sales planning
- Problem Resolution
- Creative Thinking
- Multitasking
- Active Listening
Languages
English
Hindi
Punjabi
Timeline
FINANCIAL SERVICE REPRESENTATIVE
Goeasy Financial
10.2021 - Current
FOOD SERVICE MANAGER
Subway
06.2019 - 09.2021
SALES FLOOR ASSOCIATE
Zara
12.2018 - 02.2019
FOOD SERVICE MANAGER
Pita Pit
08.2017 - 11.2018
ASSISTANT STORE MANAGER
7-Eleven
07.2016 - 11.2019
TEAM MEMBER
Pizza Hut
08.2015 - 02.2018
Associate's Degree - Psychology
Camosun College
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