Yogesh Prasad
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim Horton
Battleford, SK
05.2022 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily operations to maintain store cleanliness and organization.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Owner
Yogi Tour and Travels
Jaigoan, West Bengal, India
04.2019 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Assistant Manager
Starbucks
Qatar
07.2017 - 11.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Supervisor
Starbucks
Kuwait
09.2011 - 07.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Front Office Executive
Mayfair Hotel and Resort
Gangtok, Sikkim, India
01.2010 - 07.2011
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs.
- Worked closely with sales teams on promotional activities aimed at increasing hotel bookings during low occupancy periods.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Front Office Assistant
Ffort Raichak Hotel and Resort
Kolkata, West Bengal, India
12.2008 - 12.2009
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Education
Diploma - Aviation and hospitality
Frankfinn Institute of Airhostess Training
Siliguri, West Bengal01.2008
Bachelor of Arts - Art History
IGNOU
SILIGURI, WEST BANGAL03-2011
Senior Secondary - undefined
Government Senior Secondary School
Namchi, Sikkim01.2007
Secondary - undefined
Government Secondary School
Kitam, Sikkim01.2005
Junior Secondary - undefined
St. Marry School
Kitam, Sikkim01.2000
Skills
- Completed food safety certification
- Food safety compliance
- Quality assurance expertise
- Team-oriented communication
- Strong organizational skills
- Inventory control
- Regulatory compliance
- Effective decision making
- Team leadership
- Skilled in utilizing Microsoft Excel, Word, and PowerPoint effectively
- Effective communicator in diverse languages
Accomplishments
- Achieved number one store in drive through time.
- Achieved always green on store audits.
- Supervised team of 30 staff members.
Certification
- CM - Certified Manager Certification (STARBUCKS)
- CS - Certified supervisor Certification ( STARBUCKS)
- Food Safety For Managers Training Course (STARBUCKS)
- Certified Bravo for World Class Customer Service (STARBUCKS)
- Certificate of Appreciation of 5 Years of Service (STARBUCKS)
- SafeCheck advanced Food Safety Certification
Languages
Nepali
Native or Bilingual
Arabic
Elementary
Bengali
Professional Working
English
Full Professional
Hindi
Native or Bilingual
Timeline
Assistant Manager
Tim Horton
05.2022 - 01.2025
Owner
Yogi Tour and Travels
04.2019 - 03.2020
Assistant Manager
Starbucks
07.2017 - 11.2018
Supervisor
Starbucks
09.2011 - 07.2017
Front Office Executive
Mayfair Hotel and Resort
01.2010 - 07.2011
Front Office Assistant
Ffort Raichak Hotel and Resort
12.2008 - 12.2009
Senior Secondary - undefined
Government Senior Secondary School
Secondary - undefined
Government Secondary School
Junior Secondary - undefined
St. Marry School
Diploma - Aviation and hospitality
Frankfinn Institute of Airhostess Training
Bachelor of Arts - Art History
IGNOU