Yogesh Kumar
Deep River,ON
Summary
A Successful Hospitality Executive in-charge of creating a “Guest Destination” business through creative and innovative “branding” strategies and superlative guest service and support initiatives. A multifaceted, dynamic management professional offering more than 9 years of successful, recognized achievement in Food & Beverage services. Possess a demonstrated track record of success within a variety of high volume, high profit environments in the food & beverages arena. A decisive leader, hands-on manager & effective trainer, dedicated to continuous improvements in quality, efficiency & customer service. Possess high level of customer service. Strong knowledge of service standards and preparation of food and beverages techniques. Enthusiasm for creating delicious food and providing a great service. Highly proficient in establishing excellent rapport with customers to proactively solve their problems and ability to create a great atmosphere & be an inspirational host. Extensive and relevant knowledge of good food and wine.
Overview
22
22
years of professional experience
Work History
Restaurant General Manager
Burger King
Deep River, Ontario
04.2023 - Current
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Implemented cost-saving measures while maintaining high quality service levels.
Area Operations Manager
United Coffee House
Noida, India
04.2019 - 03.2023
- Carried out management functions as required to maintain the restaurant budget
- Responsible for all sorts of Audit Conducted in the restaurant either Internal or External Audits
- Generating all sales related reports
- Hiring staff for operation
- Ensured that all standards relating to security were maintained
- Taking care of P&L with my superior
- Ensured adequate staffing to cover the daily business demands
- Ensured the team gave exemplary hospitality to all guests at all times
- Ensured that orders of all beverages were served promptly in accordance with Restaurant’s standards
- Ensured the team was fully conversant with accounting procedures
- Ensured that revenue was maximized through correct billing and accounting procedures
- Ensured the team act upon all up selling opportunities within QSR through encouragement and incentives
- Taking care of all the inventories.
Restaurant General Manager
Taco Bell
01.2018 - 01.2019
- Carried out management functions as required to maintain the restaurant budget
- Responsible for all sorts of Audit Conducted in the restaurant either Internal or External Audits
- Generating all sales related reports
- Organizing special party packages for various clienteles as per their needs
- Ensured that all standards relating to security were maintained
- Taking care of P&L with my superior
- Constantly monitoring all beverage services areas
- Ensured adequate staffing to cover the daily business demands
- Deployed staff in an efficient way to ensure all mis-en-place was in place for oncoming shifts
- Ensured the team gave exemplary hospitality to all guests at all times
- Ensured that orders of all beverages were served promptly in accordance with Restaurant’s standards
- Ensured the team was fully conversant with accounting procedures
- Ensured that revenue was maximized through correct billing and accounting procedures
- Ensured the team act upon all up selling opportunities within the lounge and bars through encouragement and incentives
- Taking care of all the inventories (Bar & Operations).
Restaurant General Manager
Pizza Express
01.2016 - 01.2018
- Carried out management functions as required to maintain the restaurant budget
- Responsible for all sorts of Audit Conducted in the restaurant either Internal or External Audits
- Generating all sales related reports
- Organizing special party packages for various clienteles as per their needs
- Ensured that all standards relating to security were maintained
- Taking care of P&L with my superior
- Constantly monitoring all beverage services areas
- Ensured adequate staffing to cover the daily business demands
- Deployed staff in an efficient way to ensure all mis-en-place was in place for oncoming shifts
- Ensured the team gave exemplary hospitality to all guests at all times
- Ensured that orders of all beverages were served promptly in accordance with Restaurant’s standards
- Ensured the team was fully conversant with accounting procedures
- Ensured that revenue was maximized through correct billing and accounting procedures
- Ensured the team act upon all up selling opportunities within the lounge and bars through encouragement and incentives
- Taking care of all the inventories (Bar & Operations).
Patrao
Nando’s (Janpath Restaurant Pvt Ltd.)
01.2012 - 01.2016
- Carried out management functions as required to maintain the restaurant budget
- Responsible for all sorts of Audit Conducted in the restaurant either Internal or External Audits
- Generating all sales related reports
- Organizing special party packages for various clienteles as per their needs
- Ensured that all standards relating to security were maintained
- Taking care of P&L with my superior
- Constantly monitoring all beverage services areas
- Ensured adequate staffing to cover the daily business demands
- Deployed staff in an efficient way to ensure all mis-en-place was in place for oncoming shifts
- Ensured the team gave exemplary hospitality to all guests at all times
- Ensured that orders of all beverages were served promptly in accordance with Restaurant’s standards
- Maintain L-4 and L-5 Excise Registers
- Ensured the team was fully conversant with accounting procedures
- Ensured that revenue was maximized through correct billing and accounting procedures
- Ensured the team act upon all up selling opportunities within the lounge and bars through encouragement and incentives
- Taking care of all the inventories (Bar & Operations)
- Managing a team of around 60 staff members
- Handling a sale of around 1 crores monthly.
Server
TGI Fridays (KINGDOM OF BAHRAIN)
07.2008 - 05.2012
- Maintained high standards of service throughout the operational day
- Communicated openly and honestly with subordinates, superiors and all staff members
- Provided leadership by engendering excitement
- Exceeded customer expectations of service, food quality, and cleanliness
- Ensured that all aspects of the outlet contributed to 100% guest satisfaction
- Maintained inventory, checking liquor, beverage & supply inventory.
Shift Manager
Ruby Tuesday, Noida (Round the Clock Stores Limited)
08.2007 - 07.2008
- Planned, organized, directed, coordinated, and supervised all activities of the department
- Maintained high standards of service throughout the operational day
- Communicated openly and honestly with subordinates, superiors and all staff members
- Provided leadership by engendering excitement
- Exceeded customer expectations of service, food quality, and cleanliness
- Ensured that all aspects of the outlet contributed to 100% guest satisfaction
- Maintained inventory, checking liquor, beverage & supply inventory
- Established work standards and work flow by planning, organizing, directing, coordinating, and supervising functions and activities of the department.
F & B Service Trainer
07.2006 - 07.2007
- Instructed trainee about the functions of job, providing with the knowledge, skills & attitude required to perform the job efficiently
- Conducted training needs analyses routines and develops training plans for developing and delivering appropriate course for the respective areas in food and beverage services
- Ensured quality control for cleanliness and hygiene
- Responsible for handling all the departmental operations while placing the trainee for industrial training and jobs
- Provided support and guidance by providing verbal and visual instructions for the trainees.
Bartender
12.2005 - 06.2006
- Planned, organized, and controlled the operations of the restaurant
- Mixed ingredients, such as soda, water and sugar to prepare cocktails and other drinks
- Served snacks or food items to customers seated at the bar
- Prepared appetizers such as pickles, cheese, and cold meats
- Ordered and maintained bar supplies from outside vendors and also maintained inventory of supplies
- Prepared & served non-alcoholic drinks with Restaurant’s standard drink recipes
- Prepared and garnished drinks and replenish snacks for bar patrons
- Maintained bottles and glasses in an attractive and functional manner for efficient drink preparation and promotion of beverages
- Maintained cleanliness in areas of bar including counters, utensils, shelves & storage areas
- Received and served food orders to guests seated at the bar
- Report all equipment problems and bar maintenance issues to bar supervisor.
Steward
04.2005 - 11.2005
- Ensured that health, fire and safety regulations are being adhered to by all associates
- Take care of customers: welcome, seating, serving
- Maintain good relations with the restaurant colleagues in all departments
- Maintain inventory controls established by department for all equipment
- Make sure that dish out line is set up, when required
- Use cleaning chemicals according to prescribed methods
- Made sure that scheduled personnel are on time and working
- Oversaw reservations, assisted in menu development, training staff, and serving as the restaurant's representative to the public
- Supervised the Steward Department, delivered food to the banquet areas, assist kitchen staff in serving meals and organized the Kitchen and dish room per standard operating procedures.
Server
Pizza Hut, Noida
01.2003 - 01.2005
- Provided f &b service using good customer service skills to exceed guest expectations
- Set up tables and events including chairs, dance floors, silver and china
- Served food, coffee, water and other beverages
- Cleans banquet and dining rooms during and after the dining experience
- Responsible for handling the entire Food & Beverage operations for the assigned section
- Served the guests as well as catering to their requests and recommendations
- Replenished the mini bar and made charges for the same.
Education
B.COM -
The global Open University of Nagaland
01.2015
Senior Secondary School -
Lord Mahavira Senior Secondary school Noida
01.2003
Accomplishments
- Best seller of the month in TGI Friday’s (Bahrain).
- Part of the Opening Team Of Nando’s Promenade, Vasant Kunj.
- Part of the Opening Team of Nando’s Cyber HUB Gurgaon.
- Part of the Opening Team of Nando’s Connaughtplace.
- Launched and installed Micros Successfully in Nando’s Cyber HUB Gurgaon.
- Launched and installed Micros Successfully in Nando’s Vasant Kunj.
- Launched and installed Micros Successfully in Nando’s Connaughtplace.
- Joined Nando’s Vasant Kunj as Assistant Manager and was promoted to Restaurant Manager in Nando’s Connaughtplace.
- Best Leader Chosen By staff poll.
- Leaded the Team With Scoring the Audit Scores as desired By the Brand and the Company.
Marital Status
Married
Height
180 cm
Father Name
Mr. Madan LaL
Personal Information
Date of Birth: 01/01/84
References
Available Upon Request
Timeline
Restaurant General Manager
Burger King
04.2023 - Current
Area Operations Manager
United Coffee House
04.2019 - 03.2023
Restaurant General Manager
Taco Bell
01.2018 - 01.2019
Restaurant General Manager
Pizza Express
01.2016 - 01.2018
Patrao
Nando’s (Janpath Restaurant Pvt Ltd.)
01.2012 - 01.2016
Server
TGI Fridays (KINGDOM OF BAHRAIN)
07.2008 - 05.2012
Shift Manager
Ruby Tuesday, Noida (Round the Clock Stores Limited)
08.2007 - 07.2008
F & B Service Trainer
07.2006 - 07.2007
Bartender
12.2005 - 06.2006
Steward
04.2005 - 11.2005
Server
Pizza Hut, Noida
01.2003 - 01.2005
B.COM -
The global Open University of Nagaland
Senior Secondary School -
Lord Mahavira Senior Secondary school Noida