Yogesh Bajaj
Brampton,ON
Summary
Dynamic professional with a strong background in back office operations at BMO Financial Group, excelling in customer service and relationship building. Proven ability to enhance efficiency through effective communication and meticulous documentation. Skilled in Microsoft Excel and adept at managing high call volumes, ensuring compliance and transparency in all processes.
Overview
4
4
years of professional experience
Work History
Back Office Operations
BMO Financial Group
Mississauga, ON L4T 2T5, Canada
12.2023 - Current
- Supported back office operations by accurately reporting trade details, promoting transparency and compliance with regulations.
- Participated in continuous learning opportunities to stay updated on industry best practices, protocols, and regulations impacting back office operations.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Office Assistant
Gian Sagar Medical College & Hospital
Punjab
08.2022 - 08.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Office Administrator
Anuj Sharma & Associates
Haryana
06.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
Post - Graduate Diploma in HRBM - Human Resources Management
Algoma University
Sault Ste. Marie, None04-2025
Skills
- Back office operations
- Communication system operations
- Business operations background
- Customer service
- Relationship building
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
- Call management
- Paperwork processing
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
- Staff training
- Clerical support
- Coordination
Timeline
Back Office Operations
BMO Financial Group
12.2023 - Current
Office Assistant
Gian Sagar Medical College & Hospital
08.2022 - 08.2023
Office Administrator
Anuj Sharma & Associates
06.2021 - 08.2022
Post - Graduate Diploma in HRBM - Human Resources Management
Algoma University