Yogavidhya Purohit
Toronto,ON
Summary
Experienced Operations Support System Specialist with 1+ years of experience in customer service, technical support, and system analysis. Ability to identify inefficiencies in operations and develop strategies to improve system performance. Applying for a position to utilize my skills and background in operations support and system development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Support System Specialist
Amazon
Toronto, ON
08.2022 - Current
- Integrated and managed Operations Support Systems in large-scale organizations, ensuring efficient performance
- Monitored system performance, identified areas for improvement, and optimized operations for enhanced efficiency
- Responded promptly to system issues through effective incident management, collaborating cross-functionally for swift resolutions
- Utilized automation and scalability techniques, employing scripting and tools to streamline processes and accommodate business growth
- Maintained a strong focus on continuous improvement, actively identifying and implementing optimization opportunities
- Demonstrated proficiency in collaboration and stakeholder management, fostering productive relationships with teams across departments
- Documented configurations, processes, and troubleshooting guidelines to facilitate knowledge sharing and efficient onboarding
- Integrated and managed Operations Support Systems, resulting in a 15% reduction in system downtime and a 57% improvement in help desk ticket resolution
- Leveraged scripting and tools to optimize processes, leading to enhanced resource utilization and improved performance
- Developed configurations, processes, and troubleshooting guidelines, facilitating onboarding and cross-functional collaboration
- Built productive relationships across departments by showcasing expertise in automation, scalability, problem solving, and incident management.
Project Coordinator
AMI ORGANICS
02.2021 - 05.2022
- Managed all aspects of assigned projects throughout the lifecycle, from initiation to closure, including product launches, process validations, and compliance remediations
- Developed comprehensive project plans and schedules, including milestones, deliverables, equipment/staff requirements, budgets, and timelines aligned with regulatory commitments
- Led cross-functional pharmaceutical project teams, ensuring all members understood roles, responsibilities, objectives, and status
- Facilitated collaboration between manufacturing, quality, regulatory, and operations
- Continuously monitored project progress, tracked metrics, and took action to maintain schedule compliance and within budget and scope
- Frequently communicated with stakeholders, project team members, and leadership through status reports, meetings, emails, and presentations
- Identified, documented, and mitigated project risks, issues, dependencies, and changes, especially those related to regulations, equipment, or methods
- Escalated issues in a timely manner
- Managed project documentation, including planning documents, protocols, reports, tracking tools, and systems per GMP requirements
- Conducted post-project evaluations to identify successes, issues, and improvements to apply to future projects in the pharmaceutical industry
- Ensured projects adhered to cGMP regulations, standards, and quality system requirements throughout all phases
- Demonstrated expertise in using project management software tools and methodologies specific to the life sciences industry
- Coordinated a portfolio of 12 highly regulated pharmaceutical manufacturing projects, consistently delivering results under budget
- Skillfully managed complex interdependencies across manufacturing, quality, and regulatory functions
- Through clear direction and inclusive collaboration, motivated cross-functional teams toward shared objectives
- Notable impacts include streamlining approval processes by 60%, cutting red tape without compromising standards
- Systematically tracked progress and proactively resolved roadblocks, enabling all initiatives to meet quality metrics on schedule despite alignment challenges
- Referenceable track record demonstrates superior talent for marshaling diverse inputs, breaking down silos, and steering projects of any scale to successful completion through coordinated effort.
Project Management – Intern
AMI Organics
08.2020 - 01.2021
- Assist with developing project plans, timelines, budgets, and tracking tools for new product launches, process improvements, and other projects
- Help create materials for project meetings including agendas, documentation, presentations, and minutes related to pharmaceutical projects
- Attend project meetings, record notes and action items, and track progress on tasks related to regulatory filings, equipment validation, etc
- Conduct research and analysis to help complete aspects of larger pharmaceutical manufacturing and quality projects
- Assist with creating and maintaining documentation such as equipment qualification protocols, change control forms, CAPAs, etc
- Help coordinate communication across cross-functional teams including manufacturing, quality, regulatory, and lab personnel
- Support creation of status reports and presentations to update leadership on project progress
- Assist with tracking budgets and actual costs for capital projects, process improvements, and remediation efforts
- Help identify and manage project risks, issues, and dependencies, especially related to equipment, methods, and regulations
- Learn and assist with using project management tools specific to the pharmaceutical industry
- Shadow project managers to learn techniques for leading validation, qualification, and compliance projects
- Complete administrative tasks to support project managers as needed
- Demonstrate enthusiasm for learning GMP project management principles and methodologies.
Education
Non profit and social sector management -
Seneca College
05.2023
Bachelor's degree - Political Science and Government
The Maharaja Sayajirao University of Baroda
01.2021
Skills
- Oracle Primavera
- Basecamp
- Wrike
- Asana
- Jira
- MS Project
- MS Office
- Multicultural Team Leadership
- Communication
- Strategy
- Leadership
- Analytical Skills
- Management
- Coordination
- Support
- Operation
- Time Management
- Maintenance
- Oversee
- Execution
- Quality Assurance
- Compliance
- Regulation
- Vendor Relations
- Schedule Coordination
- System Implementation
- Documentation Management
- Cross-Functional Collaboration
- Ticket support system management
- Supporting field operations
- Geographic Resources Analysis Support System
Certification
Certified Associate in Project Management (CAPM) by PMI
Certified Scrum Master (CSM) by Scrum Alliance
Affiliations
- Yoga enthusiast
- Love hiking
- A beginner at Salsa dancing
Languages
English
Full Professional
Hindi
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The secret of success is to do the common thing uncommonly well.
John D. Rockefeller Jr.
Timeline
Operations Support System Specialist
Amazon
08.2022 - Current
Project Coordinator
AMI ORGANICS
02.2021 - 05.2022
Project Management – Intern
AMI Organics
08.2020 - 01.2021
Non profit and social sector management -
Seneca College
Bachelor's degree - Political Science and Government
The Maharaja Sayajirao University of Baroda
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