Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yoganaden Ratnan

Calgary,Canada

Summary

Senior Accountant with nearly 9 years of finance experience from Mauritius Island. Proficient in Microsoft Excel and Citrix tools. Strong problem-solving and communication skills. Thrives in high-pressure environments, excels at implementing solutions to enhance efficiency. Experienced in client management, ensuring satisfaction through attention to detail and effective communication. Committed to continuous growth and learning from challenges.

Overview

10
10
years of professional experience

Work History

PT Hub Warehouse Worker

UPS Canada
12.2024 - 03.2025
  • Follow set procedures.
  • Heavy Lifting up to 70-lbs (32-kg) unassisted.
  • Working with automated conveyor belts, scanners and manual rollers.
  • Loading and Unloading container trailers, delivery trucks or similar equipment.
  • Good organizational and multi-tasking skills.
  • Working in a fast-paced, physically demanding and temperature changing warehouse environment.
  • Work with and recognize postal codes, routing charts and maps for proper sorting.

Bilingual Customer Support Specialist

Teleperformance Canada
10.2024 - 12.2024
  • Provide first-level customer service regarding inquiries about product/account/usage and applications through calls, emails and chat.
  • Build and maintain positive customer relations by offering personalized solutions and ensuring requests are handled appropriately by coordinating with various functions within the company.
  • Schedule service calls and follow up with customers/clients.
  • Escalate customer issues as required.
  • Perform accurate data input using prescribed applications.
  • Resolved customer inquiries through various communication channels, enhancing client satisfaction and retention.
  • Coordinated with technical support teams to ensure timely resolution of complex issues, enhancing overall customer experience.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

Senior Accountant - RTR Duty Supervisor

DHL Mauritius Financial Shared Services
07.2018 - 07.2024
  • Managed a portfolio of client accounts, ensuring precise financial reporting and compliance with client and regulatory requirements across the SSA Region.
  • Led client billing reconciliations, addressing discrepancies between customs duties paid and invoiced amounts, and resolving financial queries.
  • Supervised and mentored a team, providing guidance in financial processes and ensuring adherence to IFRS and DHL policies.
  • Collaborated closely with clients to maintain strong relationships, acting as the main point of contact for financial concerns.
  • Oversaw audits and quality control for outsourced accounting, ensuring service excellence and compliance.
  • Drove team performance and continuous improvement initiatives using LEAN methodologies, enhancing client satisfaction and operational efficiency.
  • Implemented new accounting software solutions, enhancing data accuracy and reporting capabilities across departments.
  • Collaborated with cross-functional teams to optimize internal controls and mitigate financial risks effectively.
  • Mentored junior accountants, fostering skill development and enhancing team performance in financial tasks.
  • Completed year-end closing processes with controllers and external auditors.
  • Reduced errors in financial statements through stringent review procedures and regular reconciliation of accounts.
  • Successfully managed multiple high-stakes projects concurrently, consistently meeting deadlines while maintaining exceptional attention to detail and quality control.

Purchase to Pay Agent

DHL Mauritius Financial Shared Services
04.2015 - 07.2018
  • Processed invoices efficiently, ensuring timely payments and compliance with company policies.
  • Reviewed financial statements for accuracy, identifying and correcting errors before submission to management.
  • Collaborated with cross-functional teams to streamline accounts payable processes and improve overall efficiency.
  • Supported internal financial controls (CRISP) and facilitated both internal and external audit processes.
  • Maintained key financial documentation, including SOPs and process flows, ensuring accuracy and compliance.
  • Effectively managed client relationships, providing timely resolutions to financial concerns and ensuring high levels of client satisfaction.
  • Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
  • Developed best practices documentation for accounts payable processes, enhancing consistency across the department.
  • Assisted with month-end closing tasks, ensuring timely completion of financial statements.
  • Maintained a high level of confidentiality when handling sensitive financial data, ensuring the utmost discretion and professionalism in all dealings with internal and external stakeholders.

Education

Bachelor of Business Accounting and Finance -

Open University of Mauritius
07.2023

Higher School Certificate - undefined

London College
01.2014

Skills

  • Experienced with billing software applications
  • MS Excel Mastery & Data Entry Proficiency
  • Financial statements expertise
  • SAP expertise
  • Accuracy and precision
  • Problem-solving abilities
  • Multitasking & Deadline Oriented
  • Analytical thinking & Problem-solving
  • A/P and A/R expertise
  • Customer communication

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

PT Hub Warehouse Worker

UPS Canada
12.2024 - 03.2025

Bilingual Customer Support Specialist

Teleperformance Canada
10.2024 - 12.2024

Senior Accountant - RTR Duty Supervisor

DHL Mauritius Financial Shared Services
07.2018 - 07.2024

Purchase to Pay Agent

DHL Mauritius Financial Shared Services
04.2015 - 07.2018

Higher School Certificate - undefined

London College

Bachelor of Business Accounting and Finance -

Open University of Mauritius

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