Yodhvir Singh
Spruce Grove,AB
Summary
Confident and highly driven graduate with practical hands-on customer service experience. Resourceful and proactive, combining effective communication skills with detailed product knowledge to identify commercial opportunities and deliver satisfactory outcomes for both customers and the company. Experienced in working both independently and as part of a larger team. Seeking an opportunity to further develop my career within the business.
Overview
13
13
years of professional experience
Work History
Delivery Driver (Part Time)
Skip, Uber, Door Dash
12.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
Store Manager
Domino’s Pizza
11.2021 - Current
- Deliver good customer service and resolve customer complaints
- Execute plans to achieve company’s sales goal
- Ensure proper portioning practices
- Adjust staff level to meet business demand
- Enforce safety and security standards
- Provide training to team members
- Follow food and safety regulations
- Receive stock after checking it against invoices
- Maintain accounts receivable and payable of the business
- Handle cash and reconcile daily cash transactions
- Prepare and record various financial and stock related documents
Store Manager
Domino’s Pizza
11.2017 - 11.2021
- Provided excellent customer service and resolved customer complaints
- Build sales to meet company goals (Marketing plans, pricing in accordance to local market factors)
- Managed all Costs (Cash handling policies and procedures, accurate inventory and proper portioning practices)
- Enforced safety and security standards
- Uphold policies and standards
- Maintained effective communication at all times
- Maintained a properly staffed store (Pre-screening to applications, arranged interviews and hired staff on needed basis with proper documentation)
- Provided training to team members (Trained and continually cross-train staff in all functions)
- Enforced product quality standards and conduct training on product quality
Assistant Store Manager
Domino’s Pizza
11.2016 - 11.2017
- Provided good customer service and handle customer issues
- Appoint, induct and mentor new staff members
- Schedule shifts and weekly roster
- Manage FLM to run business profitably
- Conducted payroll activities in an accurate, timely manner
- Purchase new ingredients, kitchen utensils, and equipment as stock is damaged or depleted
- Record all income and expenses and ensured that cash registers are balanced
Prep Shift Manager
Domino’s Pizza
11.2015 - 11.2016
- Provide good customer service
- Enforce products quality standards at all times
- Assist in maintaining a properly staffed store and provide training to team members
- Train to new team members for food handling with proper procedures
- Checks on product shelf life and rotation of products with FIFO rule
Team Member
Domino’s Pizza
01.2015 - 11.2015
- Provide good customer service
- Enforce products quality standards at all times
- Make pizza, prep raw material for rush time
- Maintain store cleanliness
Shift Supervisor
Paasha Turkish café & Restaurant
02.2014 - 01.2015
- Provide good customer service and handle customer complaints
- Stock order and inventory control
- Cash reconciliation
- Ensure food safety and product quality
- Maintain daily temperature log books and quality check sheets
- Train to new team members
Team Leader & Forklift Operator
Scalzo Fine Foods
05.2012 - 02.2014
- Generate Job Sheets and labels for packaging lines
- Assign duties to prep team for prepare raw material in small portion from bulk packs
- Food quality checks and keep records with documentation
- Deliver raw material to production area and packed items arranging in warehouse for dispatch
- Prepare documentation of receiving and delivering goods for warehouse team
- Prepare production records on daily basis
Education
New Zealand Diploma - Business And Management
Institute of Commercial Education
01.2014
Diploma in Computer Graphic Design -
Natcoll Design School
Auckland, New Zealand01.2012
Professional Diploma in Multimedia & 3D Animation -
GNA-IMT
Phagwara, Punjab06-2010
Diploma of Computer Operator and Programming Assistant -
Industrial Training Institute
Partabpura, Punjab01.2008
Completed Senior Secondary -
Doaba Arya Senior Secondary School
Nurmahal, Punjab01.2007
Skills
- Proficient in Windows
- Experienced with Microsoft Office Suite
- Effective Time Management
- Effective Communication
- Skilled in High-Pressure Environments
- Strategic Problem-Solving
- Collaborative Decision Making
- Adaptable Multi-Tasking Skills
- Adaptable Learner
- Commitment to Service Quality
- Workforce Coordination
- Safety Protocol Implementation
Timeline
Delivery Driver (Part Time)
Skip, Uber, Door Dash
12.2023 - Current
Store Manager
Domino’s Pizza
11.2021 - Current
Store Manager
Domino’s Pizza
11.2017 - 11.2021
Assistant Store Manager
Domino’s Pizza
11.2016 - 11.2017
Prep Shift Manager
Domino’s Pizza
11.2015 - 11.2016
Team Member
Domino’s Pizza
01.2015 - 11.2015
Shift Supervisor
Paasha Turkish café & Restaurant
02.2014 - 01.2015
Team Leader & Forklift Operator
Scalzo Fine Foods
05.2012 - 02.2014
Diploma in Computer Graphic Design -
Natcoll Design School
Diploma of Computer Operator and Programming Assistant -
Industrial Training Institute
Completed Senior Secondary -
Doaba Arya Senior Secondary School
New Zealand Diploma - Business And Management
Institute of Commercial Education
Professional Diploma in Multimedia & 3D Animation -
GNA-IMT
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