Yocerimi Sandoval
San Lorenzo
Summary
Versatile and dynamic professional with a proven track record at Broiler Express, enhancing team performance and customer satisfaction. Expert in customer relationship management and marketing, with a knack for resource allocation and bilingual communication. Excelled in leadership roles by mentoring for peak efficiency and fostering strong client relations, driving brand growth and operational success.
Overview
10
10
years of professional experience
Work History
Manager
Broiler Express
04.2018 - Current
- Cross-trained existing employees to maximize team agility and performance/Training oncoming employees.
- Planning and scheduling employee work shifts Creating budgeting and establishing priorities to improve time Management. Responsible for finance, company branding, communications.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front Beauty Salon- Front Desk
Fremont Beauty College
11.2020 - 12.2021
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Taking incoming calls as well as booking appointments. Filling out customer records.
Student Store Employee
FIDM
06.2017 - 09.2018
- Opened and Set up POS for retail store at student center. In charge of tagging, Display, Sales reports as well as working with customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Beauty Advisor
Ulta Beauty Inc.
03.2015 - 09.2017
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Education
Cosmetologist License - Cosmetology
Fremont Beauty College
Fremont, CA01-2022
Associate of Arts - Fashion Merchandise Marketing
FIDM
San Francisco, CA06-2017
High School Diploma -
Arroyo High School
San Lorenzo06-2014
Skills
- Marketing
- Goal setting
- Customer relationship management (CRM)
- Customer service
- Microsoft Office Proficient
- Trilingual: English, Spanish, French
- Customer Service
- Attention to detail
Microsoft Office Efficient
- Motivated
- Time management efficient
- Sales
- Brand management
- Task delegation
- Resource allocation
Timeline
Front Beauty Salon- Front Desk
Fremont Beauty College
11.2020 - 12.2021
Manager
Broiler Express
04.2018 - Current
Student Store Employee
FIDM
06.2017 - 09.2018
Beauty Advisor
Ulta Beauty Inc.
03.2015 - 09.2017
Cosmetologist License - Cosmetology
Fremont Beauty College
Associate of Arts - Fashion Merchandise Marketing
FIDM
High School Diploma -
Arroyo High School
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