Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yoann Traore

Toronto,ON

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Bilingual Customer Service Representative

Orange CI
01.2023 - 01.2024
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Processed orders accurately and promptly, ensuring timely delivery of goods and services.
  • Informed customers about promotional offers or discounts that may be available based on their purchase history.
  • Monitored incoming emails from customers seeking support or advice.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained and tracked accurate data using CRM and various computer systems.
  • Leveraged multilingual skills to review, record and organize written data from variety of sources.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

High School Diploma -

Institut Froebel
Ivory Coast
07-2021

Skills

  • Sales Promotion
  • Payment Collection
  • Customer Support
  • Call Management
  • Caller Assistance
  • Membership renewals
  • Claims Evaluation

Languages

French
Native/ Bilingual
English
Full Professional

References

References available upon request.

Timeline

Bilingual Customer Service Representative

Orange CI
01.2023 - 01.2024

High School Diploma -

Institut Froebel

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Yoann Traore