Yoana Ortega
San Jose
Summary
Dynamic and results-oriented professional with a proven track record in leading and managing complex furniture projects seeks to leverage expertise as a Zone Lead and Senior Furniture Project Manager. Bringing extensive experience in project planning, execution, and client relationship management, along with a keen eye for design innovation and quality assurance. Ready to contribute strategic leadership and operational excellence to elevate performance and achieve success across diverse projects and zones.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Furniture Project Manager
One Workplace
09.2022 - Current
- Lead the planning, coordination, and execution of furniture projects from conception to completion, ensuring adherence to timelines, budgets, and quality standards
- Serve as the primary point of contact for clients, providing regular updates on project progress, addressing concerns, and managing expectations effectively
- Collaborate with internal teams including design, warehouse and campus care teams to translate client requirements into innovative furniture designs, ensuring alignment with market trends, functional specifications, and manufacturing capabilities
- Collaborate with external stakeholders, including AV, data/electrical, interior designers, contractors, and facility managers, to ensure seamless integration of furniture solutions within broader construction and renovation projects
- Allocate resources effectively, including manpower, materials, and equipment, to optimize project performance and maximize profitability
- Monitor and identify project cost-saving opportunities, and negotiate with vendors and suppliers to achieve optimal pricing without compromising quality
- Oversee the installation process, coordinating logistics, scheduling onsite activities, and supervising installation teams to ensure seamless assembly, proper fitment, and customer satisfaction
- Implement quality control measures throughout the project lifecycle to uphold the highest standards of craftsmanship and customer satisfaction
- Conduct final walk through with required parties, develop and resolve open issues/punch list, and complete project close out documentation
- Provide mentorship and training to junior project managers and team members, fostering a culture of continuous learning, professional growth, and knowledge sharing within the organization.
Furniture Project Manager
One Workplace
09.2019 - 09.2022
- Develop work plan, schedules, and logistics, and organize deliveries based on overall project parameters, project schedule, scope, and customer goals
- Assist in establishing fees and producing professional, accurate quotations that protect the profit margin
- Coordinate with all third-party vendors (architecture & design firms, contractors, cabling vendors, building managers, electricians, other trades, client's facility managers, and IT groups, movers, etc)
- Plan and supervise product delivery and installation, including performance of work, installation administration, and timeliness of task completion
- Conduct final walk through with required parties, develop and resolve open issues/punch list, and complete project close out documentation
- Provide professional customer communications within the database, e-mails, phone calls/chats in a timely manner
- Perform project tracking through various clear and concise status reporting sheets.
Furniture Services Ticket Coordinator
One Workplace
05.2017 - 08.2019
- Take incoming requests through the clients database and determine who should address the request; assign to teams within 24 hours for execution if appropriate
- Provide professional customer communications within the database, e-mails, phone calls and/or chat in a timely manner
- Carefully monitor email & phone for request updates and reply accordingly
- Update requests in clients database
- Track and document details on floor plan updates to reflect furniture deliveries
- Work collaboratively with both internal and external stakeholders to ensure successful project completion
- Such as events & small scale projects
- Identify and expedite high level or escalated requests with professionalism and sense of urgency.
Administrative Assistant/Receptionist/Customer Service
NPI Solutions INC.
10.2015 - 05.2017
- Greeted, welcomed, and provided exceptional hospitality to employees, visitors, and customers throughout the company
- Filed, emailed, properly entered data, and prepared daily invoices respective to the HR and accounting department
- Assisted in the organization, purchasing, and distribution of office materials and equipment
- Assisted the engineering and customer service department with various tasks and reports including but not limited to material pricing, purchasing, and customer related reports
- Effectively communicated with customers on a daily basis and gathered or administered information in regards to the company's functionality.
Education
GED -
Mission College
Santa Clara, CASkills
- Project Management: Ability to plan, organize, and oversee furniture projects from start to finish
- Leadership: Skill in leading teams and keeping everyone focused on project goals
- Communication: Clear and constant communication with clients, and team members
- Problem-Solving: Solving issues that arise during projects efficiently
- Attention to Detail: Ensuring accuracy in project details and quality standards
- Technical Knowledge: Understanding of furniture design, materials, and manufacturing
- Budgeting: Managing project budgets and expenses effectively
- Time Management: Juggling multiple tasks and meeting deadlines
- Software Skills: Familiarity with project management and design software including: Floorscope, Plangrid, Smart Sheets, Google Suite
- Flexibility: Ability to quickly adapt to new changes and processes that the company implements
Certification
- Project Management Certification , Coursera (Google) - Estimated Completion: June 2024
Timeline
Sr. Furniture Project Manager
One Workplace
09.2022 - Current
Furniture Project Manager
One Workplace
09.2019 - 09.2022
Furniture Services Ticket Coordinator
One Workplace
05.2017 - 08.2019
Administrative Assistant/Receptionist/Customer Service
NPI Solutions INC.
10.2015 - 05.2017
GED -
Mission College
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