YOANA MAGAÑA
Garden Grove
Summary
To provide my positive attitude, collaboration and problem solving where I can showcase my skills.
Overview
9
9
years of professional experience
Work History
Sephora Beauty Advisor
Kohls
10.2024 - Current
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Customer Representative
Goose Gear
09.2023 - 11.2023
- Provides support for customers by answering phone calls and emails by providing information about the company
- Resolving customer complaints in a positive way while solving the issue and providing an effective solution
- Verifying address with customers before shipping material
- Maintain accurate and up-to-date records of customer interactions
Beauty Advisor
JCPenney
09.2022 - 04.2023
- Prepared for new developments and cosmetic lines by also informing clients and staff
- Processing payments and returns
- Listened to concerns, read reviews provided feedback
Beauty Advisor
JCPenney
04.2022 - 09.2022
- Greet customers and help them feel welcome to create a comfortable and positive environment
- Conserved communication with clients about their progress by providing and recommending products
- Hone knowledge in beauty and skincare to educate customers to reach their beauty goals and skin types
- Helped color match according to skin tone and introduced new techniques to clients
Family Childcare Provider
01.2016 - 01.2017
- Played games, worked on puzzles, and read books to young children
- Assisted children with homework assignments and special school projects across different subjects
- Led indoor and outdoor activities to entertain and occupy children
- Communicated positively with children and guardians
Education
General Education Certificate -
Golden West College
06-2022
High School -
Westminster High School
06-2020
Skills
- Excellent listener
- Service oriented
- Foreign Language
- Quality assurance
- Solid written & verbal communicator
Hobbies and Interests
- Nature
- Hiking
- Cooking
- Baking
Timeline
Sephora Beauty Advisor
Kohls
10.2024 - Current
Customer Representative
Goose Gear
09.2023 - 11.2023
Beauty Advisor
JCPenney
09.2022 - 04.2023
Beauty Advisor
JCPenney
04.2022 - 09.2022
Family Childcare Provider
01.2016 - 01.2017
General Education Certificate -
Golden West College
High School -
Westminster High School
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