Yllka Dyla-Beqa
Calgary,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Flash Express Delivery
01.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Administrative Assistant
Proper Pizza
11.2016 - 07.2018
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Executed record filing system to improve document organization and management.
Store Manager
Mavi Jeans
08.2015 - 07.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Supervisor
Krienko Jeans
11.2014 - 08.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Bachelor of Accounting - Accounting And Finance
University Of Prishtina
Prishtina, Kosovo 06.2017
High School Diploma -
Hajdar Dushi
Gjakove, Kosovo06.2012
Skills
- Customer Service
- Microsoft Word
- Customer Relations
- Microsoft Excel
- Customer Relationship Management
- Administrative Support
- Critical Thinking
- Customer Service
- Brand Representation
- Calm and Professional Under Pressure
Languages
English
Full Professional
Albanian
Native or Bilingual
Timeline
Customer Service Representative
Flash Express Delivery
01.2019 - Current
Administrative Assistant
Proper Pizza
11.2016 - 07.2018
Store Manager
Mavi Jeans
08.2015 - 07.2016
Supervisor
Krienko Jeans
11.2014 - 08.2015
Bachelor of Accounting - Accounting And Finance
University Of Prishtina
High School Diploma -
Hajdar Dushi
Similar Profiles
JOHN LAURENCE RITOJOHN LAURENCE RITO
Delivery Courier at Flash Express DeliveryDelivery Courier at Flash Express Delivery
Ian SuperalesIan Superales
Motorcycle Courier at Flash Express DeliveryMotorcycle Courier at Flash Express Delivery
Hisyamuddin JaideyHisyamuddin Jaidey
Courier Runner at Flash Express DeliveryCourier Runner at Flash Express Delivery
Rendel ALVIORRendel ALVIOR
Bike Courier at Flash Express DeliveryBike Courier at Flash Express Delivery
Kaylee MaKaylee Ma
Administration Assistant at Kumon Learning CenterAdministration Assistant at Kumon Learning Center