Yllana Santos
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented candidate with strong organizational skills. Ability to manage multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Private Caregiver
Private Household
Toronto, ON
12.2022 - 08.2023
- Transported patient via wheelchair to and from rehabilitation and daily activities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Documented vitals, behaviors, and medications in client medical records.
Receptionist
Dr Ung Family Clinic
Toronto, ON
07.2022 - 01.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
Sales Associate
Garage Clothing Store
Toronto, ON
09.2021 - 01.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Front End Customer Service Associate
IHalo Krunch
Toronto, ON
07.2021 - 08.2022
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Independently opened and closed the shop and preparing it for the next day
- Exhibited high energy and professionalism when dealing with clients and staff.
Front End Customer Service Associate
McDonald's
Toronto, ON
07.2020 - 06.2021
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
St John Paul II Secondary School
Toronto, ON 09.2017 - 06.2021
Skills
Exceptional customer service
Timeline
Private Caregiver
Private Household
12.2022 - 08.2023
Receptionist
Dr Ung Family Clinic
07.2022 - 01.2023
Sales Associate
Garage Clothing Store
09.2021 - 01.2023
Front End Customer Service Associate
IHalo Krunch
07.2021 - 08.2022
Front End Customer Service Associate
McDonald's
07.2020 - 06.2021
High School Diploma -
St John Paul II Secondary School
09.2017 - 06.2021
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