Yliza Rojas
Pomona
Summary
A personable and service driven team member with a strong background working in bartending, restaurant service, and customer service interaction for over 5 years now’s. Skilled in fast-paced environments with strengths in multitasking, upselling items, and conflict resolution. While maintaining a positive attitude every shift.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Bartender/Cocktail Server
Chilis Resturant
Montclair
01.2023 - 05.2025
- Bartender - Mix and serve a variety of alcoholic drinks. Tend to customers always, greeting them with a warm smile and making them feel welcomed. Used to working in a fast paced and hectic environments. Would maintain the bar area keeping it clean and prepare it for the next shift. Overall try and give out great customer service.
- Cocktail Server - Is a super friendly and attentive server. I would take the tables in the surrounding bar area. Attend customers, making sure everything is okay. Upsell monthly specials to customers each month. Run payments on the POS system. Assist the bartender if they are feeling behind. Just mainly make sure customers and enjoying their time and feel taken cared of.
Cashier Team Lead
Sam's Club
Chino Hills
08.2022 - 12.2022
- Started as regular cashier for the first 2 months. Would run payments and interact with customers.Shortly after was promoted to a lead was in charge of handling all the registers supervising the cashier team, ensuring efficient customer service and taking care of customer complaints. Would manage cash register operations, and money drops at the end of shifts.
Server /Cocktail Server
Chili's Restaurant
Montclair
07.2019 - 08.2022
- Provided excellent customer service in fast-paced restaurant environment. Take orders accurately and communicated with kitchen staff.Managed multiple tables while ensuring timely service delivery. Upsell monthly specials. Handled transactions on the POS system. Assist bartenders and overall making sure customers are enjoying their time.
Host
Zendejas Mexican Grill
Rancho Cucamonga
02.2019 - 06.2019
- Welcomed guests and managed seating arrangements efficiently.Provided menu information and answered guest inquiries. Coordinated with kitchen staff to ensure smooth service flow. Handle payment transactions. Answer phones calls taking Togo orders and reservations. Would also put Togo orders together for customer’s to pick up. Maintain tidiness of the women’s restroom during the shift.
Sales Associate
Sear’s
Montclair
11.2017 - 01.2018
- Maintained merchandise displays, and organized clothing to keep up the store’s appearance. Engage with any customers if they had any questions. Put away all the end of the day go backs and prepare the store for the following day.
Education
License Pending - Esthetician
Salon Success Academy
West Covina, CA 12.2024 - 08.2025
Bonita High School
La Verne, CASkills
- Customer service
- Drink mixing
- POS operation
- Cash handling and card transactions
- Use to fast-pace environments
- Team player
- Opening and closing duties
- Taking orders and menu knowledge
Timeline
License Pending - Esthetician
Salon Success Academy
12.2024 - 08.2025
Bartender/Cocktail Server
Chilis Resturant
01.2023 - 05.2025
Cashier Team Lead
Sam's Club
08.2022 - 12.2022
Server /Cocktail Server
Chili's Restaurant
07.2019 - 08.2022
Host
Zendejas Mexican Grill
02.2019 - 06.2019
Sales Associate
Sear’s
11.2017 - 01.2018
Bonita High School