Yliia Kuznetsova
Calgary,AB
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Laundry and Dry Cleaning Assistant
Corner Hotel
, MB
03.2023 - 07.2024
- Received and sorted laundry items for cleaning or repair.
- Sorted articles according to color, fabric type, size and cleaning instructions.
- Pressed clothing using an ironing board, steam press or hand-held steamer.
- Assisted with additional housekeeping tasks during staffing shortages.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Folded clean laundry and placed into stacks in specified areas for distribution.
Kitchen Manager KFC
KFC
Lugansk, AB
01.2020 - 02.2022
- Developed and implemented kitchen policies, procedures and quality standards.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Maintained budgeted food costs using tools within inventory management system.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Kitchen Staff Member
KFC
Lygansk
01.2017 - 05.2020
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Monitored inventory of supplies and communicated needs to supervisor.
- Kept track of food waste and spoilage to ensure minimal loss.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Responded promptly to customer complaints regarding food quality or service issues.
- Organized all storage areas in an efficient manner to maximize space utilization.
- Consistently maintained high standards of personal hygiene during shifts.
- Contributed to successful kitchen operations with smooth handling of daily checklists.
- Checked stock regularly and discarded unsafe food to protect customers.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
- Monitored inventory to keep adequate stock of food items and supplies.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
Restaurant Waiter
Galass
Lygansk, SK
06.2011 - 02.2017
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Bachelor of Science - Economics
East Ukrainian Volodymyr Dahl National University
Ukraine09-2011
Skills
- High-Volume Dining
- Food Safety Understanding
- Sales Techniques
- Regulatory Compliance
- Laundry Storage and Distribution
- Steam Cleaning
- Laundry Folding
Timeline
Laundry and Dry Cleaning Assistant
Corner Hotel
03.2023 - 07.2024
Kitchen Manager KFC
KFC
01.2020 - 02.2022
Kitchen Staff Member
KFC
01.2017 - 05.2020
Restaurant Waiter
Galass
06.2011 - 02.2017
Bachelor of Science - Economics
East Ukrainian Volodymyr Dahl National University
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