Ylanna Wandick
5603 Red Wheat Ave. Bakersfield
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address employer and customer needs effectively.
Overview
10
10
years of professional experience
Work History
Assembly Line Production Worker
Dreyers Ice Cream
02.2024 - 10.2024
- Completed durable assemblies and subassemblies with hand and power tools.
- Boxed, labeled, and transported items to support assembly operations.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Conducted quality assurance inspections on finished components and identified issues.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
Sanitation Worker
Frito-Lay
08.2021 - 01.2024
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Mixed, used, and properly stored hazardous chemical cleaners.
- Dismantled and sanitized heavy equipment and machinery.
- Reported any mechanical problems to supervisor immediately.
- Maintained records of collected materials and reported discrepancies.
Team Member
Jersey Mikes Subs
02.2020 - 01.2022
- Operated register to process payments and collect cash payments for order totals.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Cashier
Chevron
12.2020 - 12.2020
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Exchanged or refilled customers' propane tanks.
- Opened and closed the store with no supervision.
Concessions Worker
Maya Cinemas
01.2017 - 07.2018
- Consistently provided friendly service to promote better customer engagement.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Used cash register to tender change and process cash and credit card payments.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
Office Services Assistant
America's Job Center
01.2016 - 11.2016
- Reviewed files and records to obtain information to respond to customer and client requests.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
Cashier
McDonald's
10.2014 - 01.2016
- Balanced cash drawer at beginning and close of shift.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
Education
High School Diploma -
Ridgeview High School
Bakersfield, CABakersfield College
Bakersfield, CASkills
- Multitasking and organization
- Attention to detail
- Verbal communication
- Problem-solving
- Critical thinking
- Team collaboration
- Time management
Timeline
Assembly Line Production Worker
Dreyers Ice Cream
02.2024 - 10.2024
Sanitation Worker
Frito-Lay
08.2021 - 01.2024
Cashier
Chevron
12.2020 - 12.2020
Team Member
Jersey Mikes Subs
02.2020 - 01.2022
Concessions Worker
Maya Cinemas
01.2017 - 07.2018
Office Services Assistant
America's Job Center
01.2016 - 11.2016
Cashier
McDonald's
10.2014 - 01.2016
High School Diploma -
Ridgeview High School
Bakersfield College
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