YALI HUANG
Toronto,ON
Summary
Highly organized individual with experience and proven knowledge in customer services, time management, and project operation. Passionate about fostering a world where marginalized individuals have increased choices and opportunities. Aiming to leverage my abilities to successfully fill the program mentor role in a non-profit organization.
Overview
2
2
years of professional experience
Work History
Online English Tutor
ENGin Program
03.2024 - Current
- Delivered personalized English tutoring to Ukrainian students through weekly 1-hour sessions, helping them build language skills and connect with the global community.
- Demonstrated strong time management by scheduling sessions across different time zones, accommodating a 7-hour difference to meet students' needs.
- Effectively communicate complex concepts to non-native English speakers, ensuring clarity in both verbal and written instruction.
- Managed detailed records of student progress, attendance, and performance, conducting evaluation assessments every three months to ensure accurate data documentation.
Tech Mentor
Cyber Senior
03.2024 - 06.2024
- Expertly delivered dynamic presentations to over 20 diverse audiences weekly, consistently ensuring engagement and effective information delivery.
- Promoted open communication in mentor-mentee relationships by leveraging active listening techniques, fostering mutual understanding.
- Collaborated with a team of 5-6 mentors to exchange best practices, driving continuous improvement in mentoring strategies.
- Established healthy, trusting relationships through clear communication and the setting of appropriate boundaries.
Reception Assistant
Nia Centre for the Arts
05.2024 - 05.2024
- Boosted customer satisfaction by promptly greeting and assisting over 100 visitors, ensuring a welcoming first impression.
- Ensured smooth business operations by maintaining a clean and organized reception area, consistently upholding a professional environment.
- Maintained accurate visitor logs for security purposes, ensuring up-to-date records and streamlined processes.
- Addressed client inquiries and concerns effectively, delivering courteous and professional service to meet their needs.
Internal Affairs
UofT Educating Chinese Children-Hope Offered
09.2022 - 06.2023
- Facilitated cross-functional collaboration for a team of 90+ members by managing relationships with internal departments and external partners, ensuring timely and successful project delivery.
- Aligned external affairs activities with organizational goals by closely collaborating with a 20+ member internal affairs team, driving cohesive strategies across the organization.
- Resolved complex internal affairs issues by enhancing communication channels and leveraging strong problem-solving skills during investigations.
- Coordinated and scheduled team meetings, ensuring timely communication and alignment across seasonal projects.
Education
Bachelor of Art (B.A.) - Women and Gender Studies and East Asian Studies
University of Toronto
Toronto, ON06.2026
Skills
- Cross-Cultural Competence
- Critical Thinking
- Effective Communication
- Active Listening
- Project Management
- Emotional Intelligence
- Adaptability
- Time Management
- Organization
- Meeting Coordination
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
French
Limited Working
Timeline
Reception Assistant
Nia Centre for the Arts
05.2024 - 05.2024
Online English Tutor
ENGin Program
03.2024 - Current
Tech Mentor
Cyber Senior
03.2024 - 06.2024
Internal Affairs
UofT Educating Chinese Children-Hope Offered
09.2022 - 06.2023
Bachelor of Art (B.A.) - Women and Gender Studies and East Asian Studies
University of Toronto
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