Yixin (Fatima) Tang
Richmond Hill,ON
Summary
Highly motivated and results-driven immigration consultant assistant with a proven track record in providing exceptional administrative support in fast-paced office settings. Demonstrates a strong work ethic and a willingness to take ownership of responsibilities to ensure job duties are fulfilled efficiently. Skilled in managing multiple projects and prioritizing tasks effectively to support team objectives and client needs.
Overview
13
13
years of professional experience
Work History
Assistant
Solutions Immigration Consulting Inc.
07.2018 - 08.2023
- Oversee daily operations and ensure efficient workflow within the organization.
- Providing professional customer service, answering questions, solving problems and ensuring that clients have a clear understanding of the entire immigration process.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assisted clients in compiling supporting documentation, improving the quality of applications submitted.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
Receptionist
A.RSM Forklift Training School
10.2017 - 12.2017
- Greet students and provide support as needed.
- Schedule students' appointments and provide reminders.
- Answer all incoming calls, and make outgoing calls for previous students whose licenses have expired.
- Coordinate and process customer payments.
- Perform basic bookkeeping.
Barista/Cashier
Gloria Jean's Coffees
02.2011 - 01.2014
- Greeted customers and provided excellent customer service
- Maintained high standards of customer service during high-volume, fast-paced operations
- Reported to each shift on time and ready to work
- Trained new staff.
Bookkeeper
Quintex Property Services Pty Ltd
03.2013 - 01.2014
- Using MYOB to issue invoices to customers
- Collect sales taxes from customers and remit them to the government
- Ensure that receivables are collected promptly
- Record cash receipts and make bank deposits
- Conduct a monthly reconciliation of every bank account
- Conduct periodic reconciliations of all accounts to ensure their accuracy
- Maintain the petty cash fund
- Maintain an orderly accounting filing system
- Maintain the chart of accounts
- Process payroll in a timely manner.
Education
Diploma - Immigration Legal Assistant
Ashton College
Vancouver, BC11.2024
Incomplete - Accounting Diploma
Seneca College
Toronto, ONIncomplete - Bachelor of Economics/Arts
UNSW Sydney
Sydney, NSWHigh School Diploma -
Stella Maris College
Manly, NSW01.2010
Skills
- English and Mandarin Language
- Customer and Personal Service
- Attention to Detail
- Multitasking Abilities
- Reliability
- Team Collaboration
Timeline
Assistant
Solutions Immigration Consulting Inc.
07.2018 - 08.2023
Receptionist
A.RSM Forklift Training School
10.2017 - 12.2017
Bookkeeper
Quintex Property Services Pty Ltd
03.2013 - 01.2014
Barista/Cashier
Gloria Jean's Coffees
02.2011 - 01.2014
Diploma - Immigration Legal Assistant
Ashton College
Incomplete - Accounting Diploma
Seneca College
Incomplete - Bachelor of Economics/Arts
UNSW Sydney
High School Diploma -
Stella Maris College
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