Yixin Chen
Summary
Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service.
Overview
3
3
years of professional experience
Work History
Food Service Supervisor
Flurrries
07.2024 - Current
- Customer Service: Respond to customer inquiries and complaints while maintaining a high level of service and satisfaction.
- Staff Management: Train, and supervise food service staff, ensuring they follow health and safety regulations.
- Inventory Control: Manage inventory levels, order supplies, and ensure proper storage and handling of food items.
- Financial Management: Monitor budgets, manage costs, and assist in setting pricing for menu items.
- Quality Assurance: Ensure the quality of food and service meets the establishment's standards and complies with health regulations.
- Scheduling: Create work schedules for staff to ensure adequate coverage during peak times.
- Reporting: Maintain records of sales, inventory, and staff performance for management review.
Server
Tatsu Sushi
12.2023 - 11.2024
- Customer Service: Served food and beverages promptly with focused attention to customer needs.
- Multitasking: Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
Flurries Cafe
12.2021 - 06.2024
- Customer Service: Greet customers, assist with inquiries, and provide information about products or services.
- Processing Transactions: Operate cash registers to process sales, accept payments, and issue receipts.
- Inventory Management: Monitor inventory levels and report shortages or discrepancies to management.
- Problem Resolution: Address any issues or complaints from customers in a courteous and professional manner.
Education
Bachelor of Arts - Economic
University of Alberta
Edmonton, AB12.2023
Skills
- Proficient with Microsoft Office: Excel, Word, PowerPoint
- Customer Service
- Task Management
- Customized Product Recommendations
- Effective Teamwork
- Team Leadership
- Employee Management
Languages
English
Chinese (Mandarin)
Timeline
Food Service Supervisor
Flurrries
07.2024 - Current
Server
Tatsu Sushi
12.2023 - 11.2024
Cashier
Flurries Cafe
12.2021 - 06.2024
Bachelor of Arts - Economic
University of Alberta
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