Yiwen Zhou
Toronto,Ontario
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance.
Overview
4
4
years of professional experience
Work History
Operations Supervisor
Easy Education
11.2020 - 11.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Assisted customers with questions and problems to build brand loyalty and develop new customers, successfully acquiring over 500 new customers annually.
- Responsible for the promotion of courses, launching products, handling after-sales services, and collecting feedback. Successfully communicated and served over 3K customers.
- Assisted in large-scale promotional activities at the campus, contributing to annual sales surpassing $1M
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance..
Education
Master of Arts - Education
University of Western Ontario
London, ON08.2020
Bachelor of Arts - Journalism - New Media
Tianjin Foreign Studies University
Tianjin 06.2019
Skills
Operations Management
Decision-Making
Staff Development and Training
Customer Service
Customer relationship development
Problem-solving skills
Multi-tasking strength
Sales strategy
Sales Team Leadership
Sales Training
Microsoft Office
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Operations Supervisor
Easy Education
11.2020 - 11.2024
Master of Arts - Education
University of Western Ontario
Bachelor of Arts - Journalism - New Media
Tianjin Foreign Studies University
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