Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tonqun Lado

Winnipeg,MB

Summary

Proven to excel in high-pressure environments, I enhanced service efficiency at Santa Lucia Pizza by mastering multitasking and fostering guest relations. My expertise in hospitality service and strong work ethic are complemented by a knack for team collaboration and exceptional communication, ensuring top-notch customer experiences without compromising service quality. Hardworking and passionate job seeker with strong organizational skills eager to secure a server assistant position, to improve my skills and help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Server

Santa Lucia Pizza
07.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Host

Santa Lucia Pizza
11.2022 - 07.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Dishwashing

Santa Lucia Pizza
07.2022 - 11.2022
  • Improved efficiency within the dishwashing area by implementing an organized system for sorting, rinsing, and loading dishes into commercial washers.
  • Reduced the risk of cross-contamination with diligent adherence to food safety regulations during dishwashing tasks.
  • Supervised and trained new dishwashing staff, promoting adherence to kitchen policies and procedures.
  • Ensured a clean and healthy living environment by performing light housekeeping duties such as laundry, dishwashing, and tidying up common areas.

Education

Bachelor of Commerce -

University of Manitoba
Winnipeg, MB
06.2027

High School Diploma -

St. Boniface Diocesan High School
Winnipeg, MB
06.2023

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Hospitality service expertise
  • Team Collaboration
  • Exceptional communication

Languages

English

Timeline

Server

Santa Lucia Pizza
07.2024 - Current

Host

Santa Lucia Pizza
11.2022 - 07.2024

Dishwashing

Santa Lucia Pizza
07.2022 - 11.2022

Bachelor of Commerce -

University of Manitoba

High School Diploma -

St. Boniface Diocesan High School

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Tonqun Lado