Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yiu Kei Chan

Calgary

Summary

Driven by a proven track record in customer relationship building and sales expertise, I've excelled in roles from Sales Representative at All Canadian Network Solution Inc to Casino Credit Officer at Venetian Macau Limited. Leveraging interpersonal communication skills and problem-solving abilities, I've consistently enhanced customer satisfaction and operational efficiency.

Overview

12
12
years of professional experience

Work History

Sales Representative (part-time)

All Canadian Network Solution Inc
11.2023 - Current

• Promoting different kinds of telecommunication services to new customers such as monthly data mobile plan, home internet services, TV streams and home security services in Telus and Koodo.

• Customer services to assist customers to solve their problems

• Creating solutions for customers using Koodo's latest gadgets and digital services.

• Engaging with prospective and current customers to ensure a high level of satisfaction.

Elementary School Teacher

Fong Chong of School Taipi, Macau
09.2015 - 07.2023

• Established clear expectations for student conduct in order to create a safe learning environment.

• Designed meaningful assessments that accurately evaluated student understanding of material taught in class.

• Maintained accurate records of attendance and grades according to district policy guidelines.

• Encouraged critical thinking skills through engaging class discussions and activities.

• Utilized technology to enhance teaching methods and create engaging learning experiences.

• Coordinated with other teachers to plan lessons and coordinate classroom activities.

• Integrated STEM concepts into daily lessons to promote science literacy.


Casino Credit and Collection Clerk

Jimei Global Management (Macau)
06.2014 - 08.2015

• Reviewed credit applications for completeness prior to processing them into the system.

• Complete the background check of each client to assess their sources of asserts.

• Assist manage to complete different kinds of credit report and categorize it in different folder.

• make a good communication with cage's colleague to streamline the flow of activating a credit line to client.

Casino Credit Officer

Venetian Macau Limited(Sands Group)
03.2012 - 01.2014

• Analyzed customer financial data to determine creditworthiness and risk levels.

• Collaborated with other departments to ensure timely resolution of customer inquiries and disputes.

• Monitored customer accounts to ensure compliance with terms of agreements.

• Evaluated customers' computerized credit records and payment histories to decide whether approved new credit, based on

predetermined standards.

• Complete different kinds of credit report in deadline.

• Coordinate with host department to arrange suitable time to assist client to activate their credit line(account)

Education

Associate of Science - Software Development

Southern Alberta Institute of Technology
Calgary, AB
04.2025

Bachelor of Arts - Journalism

Jinan University
Guangzhou, China
06.2011

High School Diploma -

TMCC Holm Glad College
Hong Kong
06.2006

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise

Problem-Solving Skills

Multitasking Abilities

Activity Planning

Languages

English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional

Timeline

Sales Representative (part-time)

All Canadian Network Solution Inc
11.2023 - Current

Elementary School Teacher

Fong Chong of School Taipi, Macau
09.2015 - 07.2023

Casino Credit and Collection Clerk

Jimei Global Management (Macau)
06.2014 - 08.2015

Casino Credit Officer

Venetian Macau Limited(Sands Group)
03.2012 - 01.2014

Associate of Science - Software Development

Southern Alberta Institute of Technology

Bachelor of Arts - Journalism

Jinan University

High School Diploma -

TMCC Holm Glad College
Yiu Kei Chan