Yitong Xiao
Halifax,Nova Scotia
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
2
2
years of professional experience
Work History
Waitress
The North Grill House
04.2023 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- During the busiest time, I was the only waitress a day. I had to be responsible for serving food, clearing tables, handling takeout orders, serving, and cashiering. I think I have a good balance between busyness and service quality. If I am in a service team, I will have a very outstanding performance.
- I actively respond to customers' needs and proactively ask whether the dishes are in line with customers' wishes. I am able to communicate well with the team in a timely and effective manner. I will promptly feedback the opinions raised by customers to relevant personnel and give positive feedback to customers.
HR Assistant
Hebei Hangyou Trade Co., LTD
07.2021 - 07.2022
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Oversaw and managed hiring process and assisted human resources.
- Supported coordination of benefits open enrollment activities and process.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
Education
Bachelor of Business Administration - Human Resource Management
Mount Saint Vincent University
Halifax, NS12.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Payment Processing
- Food Running
- Employee Relations
- File Maintenance
- Human resources records
- Benefits Administration
- HR Policies Compliance
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary
Timeline
Waitress
The North Grill House
04.2023 - 11.2023
HR Assistant
Hebei Hangyou Trade Co., LTD
07.2021 - 07.2022
Bachelor of Business Administration - Human Resource Management
Mount Saint Vincent University
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