yiting yu

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Served food and beverages promptly with focused attention to customer needs.
• Checked guests' identification before serving alcoholic beverages.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Provided a high level of customer service by taking orders, anticipating guests' needs, and resolving customer complaints quickly and professionally
• Accurately took orders, managed cash register, and ensured appreciation of gifts and coupons
• Ensured customer satisfaction through efficient transaction processing

•Assisted professors with kitchen tasks, such as stocking supplies, preparing meals and cleaning up
• Handled paperwork, such as filing, photocopying documents and running errands

•Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries

• Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.