Yissel Lobos
Hesperia
Summary
Detail-oriented with expertise in appointment management, HIPAA compliance, and patient registration. Proven ability to enhance clinic operations and streamline patient flow. Experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Appointment Clerk
Kaiser Permanente
Harbor City, CA
05.2025 - Current
- Scheduled patient appointments using electronic health record systems to optimize clinic operations.
- Managed incoming calls, addressing inquiries and providing accurate information to patients regarding services.
- Coordinated with healthcare providers to facilitate seamless patient flow and minimize wait times.
- Demonstrated adaptability by quickly learning new software systems for appointment scheduling and record-keeping purposes.
- Managed high call volumes with professionalism, accurately directing calls to appropriate departments when required.
- Promoted a welcoming environment for diverse populations by offering language assistance services when necessary.
- Optimized appointment availability through effective management of cancellations and rescheduling requests.
- Coordinated patient referrals to ensure timely access to necessary healthcare services.
Ambulatory Service Representative
Kaiser Permanente
Harbor City, CA
04.2024 - 05.2025
- Facilitated patient scheduling and appointment confirmations using electronic health record systems.
- Assisted patients with registration processes, ensuring accurate data entry and compliance with privacy regulations.
- Managed patient inquiries through phone and in-person interactions, providing information on services and procedures.
- Verified patient insurance eligibility and benefits.
- Established strong professional relationships with patients and their families, fostering trust in the ambulatory service and enhancing patient loyalty.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
Storeroom Clerk
Kaiser Permanente
Harbor City, CA
10.2023 - 04.2024
- Managed inventory levels to ensure availability of medical supplies.
- Processed incoming and outgoing shipments efficiently using electronic tracking systems.
- Conducted regular audits to maintain accurate stock records and minimize discrepancies.
- Collaborated with healthcare staff to identify supply needs and improve fulfillment processes.
- Trained new employees on safety protocols and inventory management procedures.
- Ensured compliance with safety regulations by maintaining a clean, organized, and hazard-free work environment.
Central Service Technician
UCLA Ronald Reagan Hospital
Los Angeles, CA
07.2021 - 10.2023
- Operated and maintained sterilization equipment to ensure compliance with safety standards.
- Conducted routine inspections of surgical instruments for cleanliness and functionality.
- Assisted in inventory management, ensuring availability of essential medical supplies.
- Collaborated with surgical teams to prepare equipment for procedures, enhancing workflow efficiency.
- Managed inventory levels, ensuring timely availability of medical supplies and equipment.
- Collaborated with clinical staff to assess supply needs and optimize stock levels.
- Provided exceptional customer service to internal departments, addressing inquiries and resolving any supply-related issues promptly.
Medical Assistant
Centro Medico
Hawthorne, CA
10.2018 - 02.2020
- Administered patient care and assisted with medical procedures to enhance overall patient experience.
- Coordinated appointment scheduling and managed patient flow to optimize clinic efficiency.
- Maintained accurate electronic health records, ensuring compliance with healthcare standards and regulations.
- Educated patients on treatment plans and medication usage, fostering informed decision-making in their care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Led collection of blood samples, ensuring patient comfort and adherence to safety protocols.
Education
Medical Assistant
UEI College
Gardena, CA07-2018
High School Diploma -
Pacific High School
San Bernardino, CA06-2017
Skills
- HIPAA compliance
- Patient registration
- Appointment management
- Warehouse organization
- Medical terminology knowledge
- Phlebotomy techniques
- Pre-authorizations
- Multi-line phone proficiency
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Appointment Clerk
Kaiser Permanente
05.2025 - Current
Ambulatory Service Representative
Kaiser Permanente
04.2024 - 05.2025
Storeroom Clerk
Kaiser Permanente
10.2023 - 04.2024
Central Service Technician
UCLA Ronald Reagan Hospital
07.2021 - 10.2023
Medical Assistant
Centro Medico
10.2018 - 02.2020
Medical Assistant
UEI College
High School Diploma -
Pacific High School