YINUO (IVY) ZHANG
OTTAWA ,ON
Summary
Detail-oriented professional known for exceptional problem-solving and operational efficiency. Successfully monitored sales trends and optimized processes, resulting in enhanced customer loyalty and streamlined store performance.
Overview
15
15
years of professional experience
Work History
Specialty Assistant Store Manager
Heritage Opticians
Ottawa, ON
08.2012 - Current
- Educated patients on insurance coverage and claims processes to enhance understanding.
- Resolved customer inquiries regarding health benefits and services efficiently.
- Supervised daily operations to ensure optimal customer service and store performance.
- Fostered a positive work environment, enhancing team morale and productivity through leadership initiatives.
- Monitored sales trends, providing insights for strategic decision-making and goal setting.
- Streamlined operational processes, resulting in improved efficiency and customer satisfaction rates.
- Maintained accurate financial records for the store location by reconciling daily transactions accurately.
- Developed strong relationships with retail partners, ensuring smooth communication and increased business opportunities.
- Enhanced customer satisfaction by ensuring timely and accurate fulfillment of retail orders.
Pharmacy Technician Assistant
St Mary Pharmarcy
Ottawa, ON
09.2010 - 09.2012
- Assisted pharmacists in preparing and dispensing medications accurately and efficiently.
- Managed inventory control by restocking shelves and monitoring expiration dates of pharmaceuticals.
- Supported patient communication by addressing inquiries regarding medication usage and side effects.
- Maintained cleanliness and organization of work areas to ensure compliance with safety standards.
- Managed cash drawer, ensuring balanced transactions and proper cash handling procedures.
Education
Psychology
Carleton University
Ottawa, OntarioBachelor of Arts - Economics
Carleton University
Ottawa, OntarioSkills
- Team management
- Attention to detail
- Relationship building and management
- Work Planning and Prioritization
- Sales strategies
- Sales growth
- Problem-solving
- Customer service and engagement
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Specialty Assistant Store Manager
Heritage Opticians
08.2012 - Current
Pharmacy Technician Assistant
St Mary Pharmarcy
09.2010 - 09.2012
Psychology
Carleton University
Bachelor of Arts - Economics
Carleton University