Yining(Lena) Tian

• Assisted customers in selecting the most suitable travel and lifestyle products based on their individual needs, providing personalized recommendations to enhance their experience.
• Promoted and upsold complementary add-ons tailored to customers’ travel and daily lifestyle requirements, maximizing both customer satisfaction and sales.
• Handled post-purchase inquiries, including warranty claims and product concerns, ensuring a smooth resolution process.
• Addressed customer disputes, such as explaining return policies for third-party purchases (e.g., Amazon), and provided reasonable alternatives to maintain positive customer relations.
• Developed strong product knowledge to effectively communicate features, benefits, and best use cases to diverse clientele.