YingXiang Kang
Concord,CA
Summary
Dynamic professional with a proven track record as a Driver for Lyft and Uber, excelling in customer service and time management. Enhanced rider satisfaction ratings through strategic improvements and efficient navigation. As a Small Business Owner, cultivated client relationships and managed operations, demonstrating strong problem-solving skills and financial acumen.
Overview
26
26
years of professional experience
Work History
Driver
Lyft And Uber
03.2015 - 11.2023
- Ensured timely and safe transport of passengers across multiple regions.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational safety.
- Navigated efficiently using GPS technology to optimize travel routes and reduce wait times.
- Monitored passenger feedback to enhance service quality and address concerns promptly.
- Implemented strategies that improved rider satisfaction ratings consistently over time.
- Analyzed trip data to identify patterns and recommend improvements for operational efficiency.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Small Business Owner
Trans-Pacific EDU
07.2011 - 06.2017
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Managed daily operations, ensuring efficient workflow across all business functions.
- Cultivated strong relationships with clients, leading to increased customer loyalty and repeat business.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for sustainability.
- Coordinated partnerships with educational institutions to expand service offerings and reach broader audiences.
Process Engineer
WaveSplitter Technologies
10.1997 - 09.2010
- Led process optimization initiatives to improve manufacturing efficiency and reduce waste.
- Developed and implemented quality control protocols to ensure compliance with industry standards.
- Collaborated with cross-functional teams to troubleshoot production issues and enhance operational workflows.
- Conducted root cause analysis to identify process deficiencies and recommend effective solutions.
Education
Bachelor of Science - Mechanical Engineering
University Of LuoYang
LuoYang ChinaSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Flexible schedule
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Driver
Lyft And Uber
03.2015 - 11.2023
Small Business Owner
Trans-Pacific EDU
07.2011 - 06.2017
Process Engineer
WaveSplitter Technologies
10.1997 - 09.2010
Bachelor of Science - Mechanical Engineering
University Of LuoYang