Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YingXiang Kang

Concord,CA

Summary

Dynamic professional with a proven track record as a Driver for Lyft and Uber, excelling in customer service and time management. Enhanced rider satisfaction ratings through strategic improvements and efficient navigation. As a Small Business Owner, cultivated client relationships and managed operations, demonstrating strong problem-solving skills and financial acumen.

Overview

26
26
years of professional experience

Work History

Driver

Lyft And Uber
03.2015 - 11.2023
  • Ensured timely and safe transport of passengers across multiple regions.
  • Maintained vehicle cleanliness and performed routine inspections to ensure operational safety.
  • Navigated efficiently using GPS technology to optimize travel routes and reduce wait times.
  • Monitored passenger feedback to enhance service quality and address concerns promptly.
  • Implemented strategies that improved rider satisfaction ratings consistently over time.
  • Analyzed trip data to identify patterns and recommend improvements for operational efficiency.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Small Business Owner

Trans-Pacific EDU
07.2011 - 06.2017
  • Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
  • Managed daily operations, ensuring efficient workflow across all business functions.
  • Cultivated strong relationships with clients, leading to increased customer loyalty and repeat business.
  • Oversaw financial management, including budgeting, forecasting, and expense tracking for sustainability.
  • Coordinated partnerships with educational institutions to expand service offerings and reach broader audiences.

Process Engineer

WaveSplitter Technologies
10.1997 - 09.2010
  • Led process optimization initiatives to improve manufacturing efficiency and reduce waste.
  • Developed and implemented quality control protocols to ensure compliance with industry standards.
  • Collaborated with cross-functional teams to troubleshoot production issues and enhance operational workflows.
  • Conducted root cause analysis to identify process deficiencies and recommend effective solutions.

Education

Bachelor of Science - Mechanical Engineering

University Of LuoYang
LuoYang China

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Punctual and reliable
  • Flexible schedule

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Driver

Lyft And Uber
03.2015 - 11.2023

Small Business Owner

Trans-Pacific EDU
07.2011 - 06.2017

Process Engineer

WaveSplitter Technologies
10.1997 - 09.2010

Bachelor of Science - Mechanical Engineering

University Of LuoYang
YingXiang Kang