YINGXI (Adelina) DONG
Markham,ON
Summary
Dedicated and results-driven professional with over 5 years of experience in diverse roles, from customer service to education, and extensive expertise in underwriting. Seeking a challenging position as an Underwriter, leveraging a strong foundation in underwriting analysis, negotiation, policy compliance, and exemplary customer service. Proficient in analytical tools and committed to delivering excellence in a dynamic environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Loyalty Agent-FNOL experienced
Allstate Insurance
11.2021 - Current
- Conducted thorough underwriting analyses, negotiated coverage terms, and ensured policy compliance
- Maintained accuracy in processing policy endorsements, cancellations, and midterm changes
- Collaborated with the underwriting team and contributed to a reduction in customer escalations
- Key Achievement: Achieved a 20% reduction in customer escalations and maintained an average customer satisfaction rating of 4.9/5.
Inside Sales Agent
Allstate Insurance
08.2023 - 10.2023
- Effectively communicated policy details to ensure customers had a comprehensive understanding of their insurance coverage
- Tailored personalized insurance recommendations, closely collaborating with the underwriting department to ensure compliance
- Managed customer follow-ups, offering support for informed decisions and swiftly addressing concerns
- Adhered to internal underwriting guidelines and tracked changes for prompt resolution of customer and underwriting department inquiries
- Key Achievement: Consistently exceeded monthly sales targets, achieving 120% of set goals each month.
English Teacher/Instructor
Story Tree Institution
03.2021 - 09.2021
- Designed a dynamic curriculum and employed innovative teaching methodologies
- Provided individualized support to students with learning difficulties
- Achieved a course renewal rate of 90%, exceeding team targets.
Administrative Assistant
Baus-Eyewear
11.2018 - 10.2019
- Managed inquiries and processed orders, returns, warranties, and shipments efficiently
- Updated product information on the website.
Sales Consultant- Used Car Department
Hogan Chevrolet Buick GMC
06.2018 - 10.2018
- Conducted appointments and test drives, showcasing product knowledge
- Successfully closed deals and coordinated with insurance companies and the licensing department
- Key Achievement: Closed a deal that initially seemed impossible, contributing to sales growth.
Education
Diploma - Automotive Business
Georgian College
Barrie, ON12.2017
Bachelors - Education
Shenyang Normal University
Shenyang, China12.2014
Skills
- Underwriting Expertise: Skilled in reviewing insured applications, assessing risk, and ensuring policy compliance
- Negotiation Mastery: Proven ability to negotiate coverage terms for profitability and client needs
- Analytical Tools Proficiency: Advanced knowledge and application of underwriting analytical tools
- Critical Decision-Making: Adept at sound judgment for impactful business decisions
- Customer-Centric Approach: Committed to delivering exceptional customer service
- Insurance Certifications: Certified with OMVIC and OTL, actively pursuing additional industry designations
- Data-Driven Insights: Skilled in leveraging data for pricing and profitability assessments
- Effective Communication: Strong written and verbal communication skills
- Relationship Building: Proven track record of maintaining professional relationships within the brokerage community
Certification
- OMVIC, 2015-10-01
- OTL, 2021-12-01
- CIP Designation, In progress, C11 PASSED, C14 PASSED, C12 PASSED, C120 IN PROCESS
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Inside Sales Agent
Allstate Insurance
08.2023 - 10.2023
Customer Loyalty Agent-FNOL experienced
Allstate Insurance
11.2021 - Current
English Teacher/Instructor
Story Tree Institution
03.2021 - 09.2021
Administrative Assistant
Baus-Eyewear
11.2018 - 10.2019
Sales Consultant- Used Car Department
Hogan Chevrolet Buick GMC
06.2018 - 10.2018
Diploma - Automotive Business
Georgian College
Bachelors - Education
Shenyang Normal University
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