Yingxi Hao
Irvine
Summary
Patient leader promoting developed skills in customer service and issue resolution. Enthusiastic yet disciplined house manager well-versed in scheduling and customer service for anorganization.
Overview
1
1
year of professional experience
Work History
Barista Shift Lead
Bengong's Tea And Bakery
Irvine
09.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Trained new bartenders on drink-handling techniques and customer service.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Engaged in customer conversations to understand needs, resolve issues, and answer product questions.
Warehouse Assistant
Miship Inc.
Rancho Cucamonga
01.2024 - 07.2024
- Verified stock inventory levels and maintained records of items shipped and received.
- Received and processed incoming orders, ensuring accuracy of information.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
Tiktok Operator
BeeBuzz Group
Rancho Cucamonga
03.2024 - 06.2024
- Developed and implemented successful social media campaigns to support company objectives.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
Education
Bachelor of Arts - Economics/Administrative Studies
University of California, Riverside
Riverside, CA06-2025
High School Diploma -
Hillsdale High School
San Mateo, CA06-2021
Skills
- Bilingual, proficient in Mandarin
- Office software operations
- WPS
- Photoshop
- Words
- Excel
- Powerpoint
- Python
- Time management
- Problem-Solving
- Inventory Level Adjustments
- Paperwork Processing
- Customer Service
- Social media marketing
Timeline
Barista Shift Lead
Bengong's Tea And Bakery
09.2024 - Current
Tiktok Operator
BeeBuzz Group
03.2024 - 06.2024
Warehouse Assistant
Miship Inc.
01.2024 - 07.2024
Bachelor of Arts - Economics/Administrative Studies
University of California, Riverside
High School Diploma -
Hillsdale High School
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