Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Yingwen Zhang

Winnipeg,Canada

Summary

Having worked extensively in the university, I possess a deep understanding of the intricacies of higher education, recruitment practices, and the importance of creating a supportive and enriching learning environment. This, coupled with an MBA degree, positions me as a strategic and innovative professional ready to contribute to the growth and success of academic institutions. Eager to bring my passion for education, organizational skills, and cross-cultural experience to a university setting, where I can actively contribute to the advancement of both students and the institution as a whole.

Overview

13
13
years of professional experience

Work History

Program Coordinator

University of Manitoba
01.2023 - Current
  • Support approximately 100-250 international students per term.
  • Liaises with students, teaching staff, departments, and faculties. Provides explanations related to information on academic policies and procedures.
  • Consults regularly with students to assist with course enrolment, confirm student satisfaction, and monitor and encourage program completion.
  • Follows up with at-risk students and refers them to appropriate service(s) within and outside the university community.
  • Assists and participates in organizing and delivering student orientation and attends and participates in the graduation functions.
  • Manages sensitive situations and resolves complaints at an early stage.
  • Reviews term work and final grade appeals and completes a change of grade forms where applicable.
  • Approve assignment late submissions, assignment extensions and excused absence requests.
  • Review final grades and submit the prepared schedule to the Program Manager for approval.
  • Conducts systematic checks of potential grads and confirms student eligibility to graduate.
  • Coordinates registration of students with Student Services. Creates list of students to register in courses each term and sends to Registration Systems Officer
  • Provides Instructor, Teaching Assistant (TA)/Tutor, and Invigilator Recruitment and Support.
  • Liaises with other university departments for delivery-related initiatives
  • Assists and participates in delivering instructor orientation.
  • Review instructor evaluation survey results and investigate instructor-related student concerns.
  • Provides recommendations to the Program Manager for continuous improvement to administrative and academic student support services.

Applications Assessor and Program Assistant

University of Manitoba
03.2022 - 01.2023
  • Present necessary information to potential students, process applications, answer enquiries throughout the admission process and prepare key reports to evaluate enrollment status.
  • Work with the admission department regarding student enrollment.
  • Admit English Language Centre students in Slate on an ongoing basis and Register students in Aurora Student at the start of each term.
  • Analytically assess documentation from both Canadian and international secondary and post-secondary educational systems.
  • Created and updated records and files to maintain document compliance.

Regional Recruiter

Saginaw Valley State University
03.2019 - 01.2022
  • Developed partnerships with High Schools and Universities
  • Represents the University at student fairs, career fairs, and other recruitment fairs.
  • Provided student support (including program registration, orientation, and ongoing assistance).
  • Developed recruiting strategies to identify qualified candidates and build the network.
  • Working with the Marketing department to improve the recruitment process.

Special Program Manager

Saginaw Valley State University
06.2014 - 01.2017
  • Served as Saginaw Valley State University's primary liaison for all international university relationships.
  • Collaborated with University partners on creating several international programs- hosted over 350 college and high-school students and faculties annually.
  • Coordinated all international student exchange programs. Helped students for course registration and international student orientation.
  • Maintained budget to plan and organize students’ activities, including housing and logistics.
  • Assisted school representatives and students (in Japanese - English - Chinese)
  • Coordinated and led trips to maintain current and develop new partnerships.
  • Managed all international visiting guest scholars, including scholars from Japan, China and Taiwan.
  • Increased profits from Short Terms Programs from $5,000 to $60,000 annually
  • Interviewed, hired, and supervised Peer Advisors and Instructors.

International Study Advisor

Saginaw Valley State University
06.2013 - 05.2014
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Conducted academic advisement services for students regularly to maintain educational progression.
  • Assisted students in selecting courses to align with their interests and abilities.
  • Studied and analyzed current topics and delivered effective presentations to groups numbering 200 people at national and international meetings.

International Programs - Student Employee

Saginaw Valley State University
01.2011 - 05.2013
  • Analysis of information to support department organization (student enrollment, new student placement, tutoring hours, attendance report)
  • Trilingual front desk support (Japanese - English - Chinese)
  • Preparation of International summer program budget.
  • Supported office and field workers by fielding phone calls, scheduling appointments and processing mail.

Education

French Language Study -

Le Carrefour
Ottawa, ON
01.2020

Master of Business Administration -

Saginaw Valley State University
Michigan, USA
05.2013

Bachelor of Arts - International Communications -

Nagasaki University of Foreign Language
Nagasaki, Japan
06.2010

Bachelor of Science - Information Systems Management -

Dalian University of Foreign Languages
Dalian, China
06.2008

Skills

  • Excellent organizational and time-management skills; ability to take initiative and responsibility for projects from beginning to completion
  • Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Teams, Bookings) -Proficient
  • Experience in using Slate, Banner, Aurora, Colleague (Datatel), ISPDB
  • Knowledge of Learning Management Systems (LMS) like Brightspace, Blackboard, D2L, and MOODLE in delivering course content

Volunteer Experience

2012, 2013, President of Conversation Pods, Saginaw Valley State University, MI, USA, Recruiting of international and domestic students to host conversation groups, Created advertising materials to promote upcoming event

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Full Professional
French
Limited Working

Timeline

Program Coordinator

University of Manitoba
01.2023 - Current

Applications Assessor and Program Assistant

University of Manitoba
03.2022 - 01.2023

Regional Recruiter

Saginaw Valley State University
03.2019 - 01.2022

Special Program Manager

Saginaw Valley State University
06.2014 - 01.2017

International Study Advisor

Saginaw Valley State University
06.2013 - 05.2014

International Programs - Student Employee

Saginaw Valley State University
01.2011 - 05.2013

French Language Study -

Le Carrefour

Master of Business Administration -

Saginaw Valley State University

Bachelor of Arts - International Communications -

Nagasaki University of Foreign Language

Bachelor of Science - Information Systems Management -

Dalian University of Foreign Languages

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Yingwen Zhang