Ying Ping (Vicki) Li
Ottawa,ON
Summary
Hardworking and reliable Senior Barista with strong ability in multitasking and working under pressure. Offering coffee brewing skills and great customer services. Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Assistant Manager/Senior Barista
Matchali
Hong Kong, Hong Kong
05.2020 - 08.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Barista and Tea master(in house coffee brewing skills and matcha whisking skills trained)
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Served as a liaison between staff members and senior management personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Head Barista
The Executive Centre Coffee Lounge
Hong Kong, Hong Kong
06.2018 - 10.2019
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality as well as equipment and coffee shop area.
- Assisted in setting up catering orders for corporate clients and special events.
- Provided customers with product details, coffee blends and preparation descriptions.
Barista
Bookaccino
Hong Kong, Hong Kong
06.2015 - 02.2018
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Placed orders with suppliers for delivery of products required for daily operations.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Part Time Barista/Key Holder
Take Five Coffee Shop
Vancouver, BC
11.2013 - 11.2014
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
Education
High School Diploma -
Beacon College
Hong Kong05.2008
Diploma - Baking And Pastry Arts Management
Algonquin College
Ottawa, ON 09.2023 - Current
Skills
- Product and Service Knowledge
- Business Development Understanding
- Project Management Abilities
- Staff Training and Development
- Task Delegation
- Operations Management
Languages
English
Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Certification
- Certificate For Module(Specialty Coffee: Introduction To Coffee And Brewing Skills), The University Of Hong Kong School Of Professional and Continuing Education - 2022
- CSP Brewing Foundation, SCA(Specialty Coffee Association) - 2022
- Introduction To Coffee, SCA(Specialty Coffee Association)- 2022
- CSP Brewing Intermediate, SCA(Specialty Coffee Association) - 2022
Timeline
Diploma - Baking And Pastry Arts Management
Algonquin College
09.2023 - Current
Assistant Manager/Senior Barista
Matchali
05.2020 - 08.2023
Head Barista
The Executive Centre Coffee Lounge
06.2018 - 10.2019
Barista
Bookaccino
06.2015 - 02.2018
Part Time Barista/Key Holder
Take Five Coffee Shop
11.2013 - 11.2014
High School Diploma -
Beacon College
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