Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ying (Elaine) Li

Markham

Summary

Technical professional prepared for challenging role leveraging extensive analytical skills to drive insights and improvements. Recognized for reliability and adaptability in dynamic environments. Strong focus on collaborating within teams and achieving key objectives through effective technical solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

GEMS Technical Analyst II

Scotiabank
11.2021 - Current
  • Successfully managed the event management onboarding process for the GEMS team, handling a high volume of related requests with efficiency and accuracy.
  • Led the Service Reliability Management project, overseeing proof-of-value analysis, implementation, regression testing, customer training and demonstrations, as well as progress tracking and reporting.
  • Delivered high-quality technical support and advisory services to application teams, ensuring optimal performance and reliability.
  • Contributed to major initiatives, including the ServiceNow version upgrades from Tokyo all the way to Xanadu.
  • Created comprehensive documentation for both internal use and external knowledge sharing.

PCM Technical Analyst II

Scotiabank
02.2016 - 10.2021
  • Delivered high-quality Service Health Check Reports, providing in-depth performance and capacity analysis for over 40 applications and 500 servers.
  • Created reports to monitor GEMS integration status for applications configured with Dynatrace or Splunk.
  • Designed and implemented dashboards and customized alerts in Dynatrace and Splunk, tailored to the specific needs of various application teams across the bank.
  • Contributed to the successful migration from Dynatrace AppMon to Dynatrace Managed, offering comprehensive support to all participating applications.
  • Developed a Business Function Monthly Trending Report using IMS data, offering management a clear and detailed view of current business trends.

Performance and Capacity Analyst

The One Information
05.2015 - 01.2016
  • Developed and maintained performance monitoring reports using IMS data for key applications including Intralink, SCO, and LEAP.
  • Maintained and enhanced scheduled jobs on the Mainframe to ensure reliability and efficiency.

Claims Analyst

Southern Cross Management Services Inc.
08.2013 - 04.2015
  • Developed analytical reports to identify fraudulent reimbursement claims, contributing to increased company profitability by reducing ineligible expenses.
  • Reviewed and analyzed claims and supporting reimbursement documentation to detect inconsistencies and potential fraud.
  • Conducted cost-benefit analyses to evaluate the strengths and weaknesses of existing reimbursement procedures and recommend improvements.

Education

Bachelor of Mathematics - Actuarial Science

University of Waterloo
06.2013

Skills

  • Customer-focused technical assistance
  • Analytical problem solving
  • Interpersonal and written communication
  • Effective documentation practices

Certification

ServiceNow University

  • Micro-Certification - Associate System Administrator
  • Badge - ServiceNow Administration Fundamentals On Demand

Timeline

GEMS Technical Analyst II

Scotiabank
11.2021 - Current

PCM Technical Analyst II

Scotiabank
02.2016 - 10.2021

Performance and Capacity Analyst

The One Information
05.2015 - 01.2016

Claims Analyst

Southern Cross Management Services Inc.
08.2013 - 04.2015

Bachelor of Mathematics - Actuarial Science

University of Waterloo

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Ying (Elaine) Li