Summary
Overview
Work History
Education
Skills
Languages
Timeline
Standard First Aid & CPR with AED
Generic

Ying Zhou

Mississauga

Summary

Dynamic Sales Manager with a proven track record at Petro-Canada Gas Station, excelling in customer relations and sales strategy implementation. Strong focus on managing daily tasks and station safety regulations.

Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.

Overview

7
7
years of professional experience

Work History

Sales Manager

Petro-Canada Gas Station
04.2016 - 09.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service.
  • Led a successful trained team by providing motivational coaching and performance-based incentives.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Conducted regular inspections of facilities to proactively identify potential hazards with company policies or repair needs.
  • Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
  • Enhanced customer satisfaction by implementing efficient service protocols and staff training.
  • Implemented safety procedures to ensure a safe working environment for employees and customers.
  • Streamlined checkout process, reducing customer wait times and enhancing satisfaction.

Personal Support Worker Student

Extendicare
06.2023 - 08.2023
  • Consistently maintained required documentation regarding client progress, incidents, or concerns for ongoing quality improvement efforts within the organization.
  • Provided skilled end-of-life care for terminally ill patients while offering emotional support for family members during difficult times.
  • Assisted with dressing guidance, grooming.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored client vital signs and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Transported individuals to events.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Personal Support Worker

Amica
08.2023 - 09.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education

Certificate - PSW

Trios College
None
09-2023

Skills

  • Mobility assistance
  • Dementia care
  • Personal hygiene assistance
  • Emotional support
  • Patient care
  • Social support
  • Daily living support
  • Fall prevention
  • First aid and safety

Languages

English
Full Professional
mandarin
Native or Bilingual
French
Elementary

Timeline

Personal Support Worker

Amica
08.2023 - 09.2023

Personal Support Worker Student

Extendicare
06.2023 - 08.2023

Sales Manager

Petro-Canada Gas Station
04.2016 - 09.2021

Certificate - PSW

Trios College

Standard First Aid & CPR with AED

Successfully completed Standard First Aid & CPR with AED in accordance with and approved by Workplace Safety & Insurance Board issued in 2023.

Similar Profiles

CREATE PROFILE
Ying Zhou