Ying Zhangxie
Corona
Summary
Dedicated and highly organized professional with a strong track record of collaborating with cross-functional teams to exceed project KPIs. Excels in fast-paced, high-pressure environments, demonstrating exceptional multi-tasking abilities to drive concurrent projects to successful completion. A self-motivated leader adept at overseeing interdepartmental operations, strategically prioritizing tasks, and ensuring methodical execution. Equipped with strong analytical skills, professional supply-chain knowledge, and proficiency in MS Office Software.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
WAGGZ INC.
City Of Industry, CA
06.2025 - Current
- Coordinated cross-functional operations across Sales, Warehouse, Customer Service, and Accounting to ensure smooth daily business operations and timely, accurate order fulfillment.
- Led regular interdepartmental meetings to improve alignment, communicate priorities, and address operational issues before they escalated.
- Identified workflow gaps, implemented process improvements, and reduced operational error rates to 0.2%, improving overall efficiency and execution quality.
- Reviewed and approved RMAs, refunds, and order changes while balancing accuracy, cost control, and customer retention, particularly in inventory shortage and exception-based situations.
- Supported Customer Service in resolving escalated customer cases by assessing costs, recommending practical solutions, and approving appropriate resolutions.
- Coordinated end-to-end inbound logistics with manufacturers and freight forwarders, including purchase orders, ocean shipments, container scheduling, customs documentation, and final warehouse delivery.
- Managed the successful arrival of 5–6 containers per month, ensuring proper documentation, system accuracy, and smooth receiving operations.
- Developed company policies, approval templates, attendance guidelines, and leave procedures, helping standardize processes and improve internal clarity across teams.
- Strengthened internal communication through tools such as Microsoft Teams, enabling faster coordination, more transparent follow-up, and improved team responsiveness.
- Collaborated with manufacturers on product issues and replacement parts orders to support after-sales service and enable timely resolution of customer concerns.
- Assisted with payroll-related administration, including timecard, PTO, and sick pay calculations, as well as monthly sales review and commission calculations.
- Managed administrative operations including office supply procurement, business travel arrangements (flights, hotels, and rental cars), and internal expense approvals to ensure timely support and cost-effective resource allocation.
- Consistently demonstrated strong ownership, attention to detail, and a practical problem-solving mindset in supporting both daily operations and long-term process improvements.
Office Assistant
WAGGZ INC.
City Of Industry
11.2024 - 05.2025
- Processed daily orders and updated internal records in a timely manner to ensure accurate records and smooth operational follow-up.
- Maintained inventory records, monitored stock levels, and identified low-stock items to support timely replenishment planning.
- Coordinated with manufacturers on purchase orders and provided timely inventory updates to the Sales team, helping improve product availability visibility and support sales execution.
- Handled office supply purchasing, vendor price comparisons, and internal recordkeeping to support daily administrative operations.
- Assisted with management-assigned tasks, including reviewing sales order details and preparing customs-related documentation.
- Supported warehouse and purchasing operations by identifying discrepancies, improving record accuracy, and maintaining process consistency.
- Communicated with vendors regarding purchasing needs and order updates, while promptly informing Marketing and Accounting of pricing or product-related changes.
- Managed high-volume daily email correspondence, handling approximately 30–50 emails per day, and proactively identified and escalated issues when needed.
Office Administrative Assistant
SunPower Solar LLC
CA, USA
03.2022 - 08.2024
- Prepared and organized documents, maintained company records, and coordinated meetings and communications to support efficient daily operations.
- Supported solar installation projects from initiation to completion by preparing customer documentation and contracts, coordinating updates, and responding to client questions.
- Managed 30–50 active cases simultaneously, ensuring accurate documentation, organized follow-up, and timely progress across multiple projects.
- Scheduled client appointments, arranged reservations, and coordinated with internal teams to ensure smooth service delivery.
- Prepared accurate reports and presentations to support sales activities and business development efforts.
- Communicated with clients via phone, email, and WeChat in a timely and professional manner, while relaying customer needs to relevant departments.
- Assisted with office purchasing, tracked orders through delivery, and coordinated seasonal gift purchases as needed.
- Participated in events, introduced products, built partner relationships, and independently followed up with customers afterward.
Salesperson
True Power Solar
CA, USA
07.2016 - 02.2019
- Developed product knowledge to effectively address customer inquiries and enhance sales interactions.
- Collaborated with team members to create engaging merchandising displays that attracted customer attention.
- Analyzed customer feedback to identify trends and inform inventory management decisions for optimal stock levels.
- Consistently achieved and exceeded assigned KPI targets through effective sales execution and strong customer relationship management.
- Managed and successfully closed 6–8 cases per month, ensuring timely follow-up and a high level of customer satisfaction.
- Responded to customer inquiries professionally and efficiently, resolving issues and maintaining positive client relationships.
- Worked efficiently to meet sales objectives while delivering responsive and solution-oriented customer support.
Insurance Estimator
Environmental pro
CO, USA
01.2015 - 08.2015
- Prepared detailed insurance estimates and provided pricing and service recommendations based on policy coverage and customer needs.
- Negotiated with insurance companies and reviewed insurance documentation to support accurate claim processing and effective service delivery.
- Built and maintained strong partnerships with local insurance agencies to enhance communication and support ongoing business relationships.
Education
Master of Business Administration - marketing and supply chain management concentration
University of La Verne
Bachelor’s degree - Economics
University of Denver
Skills
- Problem-solving
- Team leadership
- Operations management
- Planning and implementation
- Policies and procedures implementation
- Interpersonal communication
- Workflow optimization
- Operational efficiency
Certification
Microsoft Office Specialist (MOS) Expert
Achievement
University of Denver- Provost Scholarship
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Operations Manager
WAGGZ INC.
06.2025 - Current
Office Assistant
WAGGZ INC.
11.2024 - 05.2025
Office Administrative Assistant
SunPower Solar LLC
03.2022 - 08.2024
Salesperson
True Power Solar
07.2016 - 02.2019
Insurance Estimator
Environmental pro
01.2015 - 08.2015
Bachelor’s degree - Economics
University of Denver
Master of Business Administration - marketing and supply chain management concentration
University of La Verne