Ying-Rong (Vanessa) Chen

• Achieved over $2,500-$3500 in daily net sales
• Engage with customers to create personal experiences to drive sales daily
• Used the POS systems to process payments by cash or debit/credit
• Consistently achieve personal KPIs daily to contribute to team sales
• Curate targeted clientele through social media such as Wechat and Instagram

• Customer Relationship Management (CRM) Skills and Sales
• Created customer connections to ensure long-term sales by listening to their needs to recommend outfit.
• POS system operation, Hanging and folding clothes and assist in keeping the store clean and organized.
• Resolves customer service issues and have great sense of style to sell clothes and earn customer confidence

• Answer all calls as a rideshare agents related to bookings for which problems/issues/queries need to be resolved.

• Monitor the customer complaints and email the feed-back to the customers and connecting with customers to enter their orders for the assigned region and confirming all details are updated

• Answered customer questions about hours, seating, and menu information.
• Greeted customers
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Mannequin styling
• Dressed Mannequins
• Holiday decorations
• Christmas gift wrap