Ying Gao
Vancouver,BC
Summary
Experienced and skilled in food and beverages with more than 4 years in the food service industry, providing excellent customer service and building guest relationships
Overview
9
9
years of professional experience
Work History
Food Service Cashier
Vancouver Community College-Food Service
01.2023 - Current
- Assist in keeping walk-in coolers and walk-in freezers clean and organized
- Ensures all products are correctly priced and maintains the smooth flow of customer traffic
- Processed orders and payments from customers, operates POS as per established cash, debit and credit handling procedures
- Engaged customers to help create superior food and beverage experience.
Food Service-Banquet and Bistro Service
City Of Burnaby BC Golf Course Club House
03.2021 - Current
- Banquet and Bistro service attendant
- Organize banquet event orders BEO set-up/tear-down, and other banquet/event related to 100-300 guests
- manage inventories including glassware, silverware, also linen items needed for the venue ensuring cleanliness, check condition quality
- Keyholder, opening and closing Café Carry Cash transactions and daily bill settlement of paperwork deposit cash
Passenger Service &Customer Care
Air Canada Lounge - YVR
03.2021 - 07.2021
- Served customer and guests/travelers with food, drinks, coffee and other beverages
- Provided customer and passenger needs through courteous customer service skills
- Managed full bar service including wine, beer and crafted cocktails
Customer Service
Liquor Distribution Branch BC
02.2015 - 04.2020
- Provided product information on liquor and maintained legal requirements
- Responded to customer inquiries and provided high levels of customer service
- Received and uploaded stocks using electric and manual pallet movers
- Helped and maintained promotional displays at store
Education
Certificate - First Aid OFA 1
St John Ambulance
Vancouver, BC2021
Certificate - Food Safe Certificate Level 1
Advance Continuing Education
Vancouver, BC2021
Certificate - Serving It Right
Responsible Service BC
Vancouver, BC2021
Bachelor of Science - Diploma in International Business Management
Business College
China1997
Skills
- Guest Engagement
- Cash handling expertise
- Excellent customer service
- Cash Handling
- Excellent Communication
- Food safety knowledge
- POS System Operation
Timeline
Food Service Cashier
Vancouver Community College-Food Service
01.2023 - Current
Food Service-Banquet and Bistro Service
City Of Burnaby BC Golf Course Club House
03.2021 - Current
Passenger Service &Customer Care
Air Canada Lounge - YVR
03.2021 - 07.2021
Customer Service
Liquor Distribution Branch BC
02.2015 - 04.2020
Certificate - First Aid OFA 1
St John Ambulance
Certificate - Food Safe Certificate Level 1
Advance Continuing Education
Certificate - Serving It Right
Responsible Service BC
Bachelor of Science - Diploma in International Business Management
Business College
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