Ying Feng

Managed vacation rentals in Chengde, China (1 family and 6 landlord properties) and Kingston, Canada (subleased own room), focusing on sales, tenant relations, and property management

• Created and managed property listings with photos and video walk throughs, showcasing each apartment’s unique features to attract a diverse tenant base across multiple rental platforms.
• Delivered prompt and clear response to inquiries including property features, appliances, parking, facilities, etc
• Assessed customer needs and provided tailored property recommendations within their budget, ensuring full occupancy and maximizing sales.
• Overcame objections by identifying tenants’ concerns, presenting alternative choices, and working collaboratively to find mutually beneficial resolutions that met their needs.
• Provided tenants with a comprehensive move-in guide, including photos and videos, enabling them to self-check-in and easily access keys and other essential details.
• Recommended local amenities and attractions, adding value to tenants' experiences and encouraging positive reviews and repeat business.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Gathered feedback after each stay to continuously improve services and property conditions.

• Collaborated with team members in a fast-paced environment, emphasizing task clarity to ensure timely food delivery and smooth operations.
• Memorized customer preferences and accurately tracked orders for large tables.
• Consistently ensured that all items were served at the table without omissions.
• Observed and anticipated customer needs, proactively refilling drinks and addressing requests without interrupting conversations.
• Provided personalized menu recommendations, engaging customers with targeted questions to fulfill their cravings.
• Warmly greeted and welcomed guests, fostering a comfortable atmosphere that made every customer feel valued and appreciated.
• Multitasked effectively during busy hours, managing cash register duties and packing delivery orders while serving tables.