Ika Ding
Diamond Bar
Summary
A dynamic and results-driven administrative professional with a robust background in executive assistance in porcelain manufacturing and education, dispatch supervision in the medical field, and broadcasting in the entertainment industry. Skilled in multitasking, urgent problem-solving, and delivering exceptional customer service across the medical, educational, entertainment, and luxury tableware sectors, including for top-tier hotels and cruises. Proven ability to manage multiple priorities, resolve urgent issues, and oversee complex projects. Expertise in procurement management, project coordination, and supporting cross-functional teams. Fluent in English and a native speaker of Mandarin, Cantonese, and Hakka, with a proactive, solution-oriented approach to driving operational efficiency and enhancing customer engagement for top-tier organizations.
Overview
13
13
years of professional experience
Work History
Executive Assistant to the VP of Operations
Vertex China
11.2023 - Current
- Provided high-level support to the VP of Operations, coordinating schedules, managing communications, and streamlining daily tasks
- Oversaw catalog projects, ensuring accuracy in product photos and marketing content, managing product development naming, updating product information, and liaising with printing companies to meet deadlines
- Supported global procurement by coordinating with suppliers, processing purchase orders, and troubleshooting order entry and accessibility issues
- Managed inventory and pricing in Dynamics software, updating product information, calculating cost quotations, and determining markups for items to meet profit goals
- Drafted and proofread business emails and documents, strengthening cross-departmental and external partner communication
- Attended meetings with key stakeholders, announced important instructions or decisions, and provided detailed recaps to ensure team alignment and follow-up on action items
Dispatch Supervisor
Biolab
02.2023 - 10.2023
- Hired, trained, and supervised phlebotomists and swabbers, guiding them on clocking procedures, mileage, and overtime submissions
- Managed route dispatches to coordinate medical services across locations, ensuring efficient operation in response to urgent requests and challenges
- Maintained effective communication with sales teams, medical staff, and departments to facilitate a seamless workflow
- Assisted the accounting team with timecard and mileage verification, supporting financial accuracy
Administration Coordinator
Acme Education Group
03.2018 - 12.2022
- Supported the school director in admissions, event coordination, and day-to-day administration
- Managed student accounts, including academic data, attendance, and tuition processing
- Assisted with financial logistics such as billing and invoicing, and provided excellent customer service as a liaison between parents and staff
- Planned and executed English and Mandarin after-school programs
TV Host & Broadcaster (Part-Time)
Skylink TV
01.2017 - 01.2022
- Hosted shows and advertisements, utilizing strong communication skills to engage audiences
- Adapted quickly to urgent situations, demonstrating public speaking skills and creative script development
Seasonal Softline Sales
Target
12.2017 - 02.2018
- Assisted customers and handled stocking and cashiering, contributing to a positive shopping experience
Hostess
Various Companies
06.2013 - 06.2015
- Organized events, provided customer service, and adapted quickly to problem-solving needs
Journalist
Guangdong Radio and Television Station
01.2012 - 05.2013
- Translated international news, conducted interviews, and provided timely, accurate reporting
Education
Postgraduate Degree - Visual Culture Studies
Chinese University of Hong Kong
01.2014
Bachelor of Arts - Broadcasting and Hosting, English
Guangdong University of Foreign Studies
01.2013
Skills
- Executive & Administrative Support
- Dispatch Coordination
- Multilingual Communication
- Customer Service
- Community Engagement
- Project Coordination
- Time Management
- Route Dispatch
- Scheduling
- Problem-Solving
- Team Collaboration
Timeline
Executive Assistant to the VP of Operations
Vertex China
11.2023 - Current
Dispatch Supervisor
Biolab
02.2023 - 10.2023
Administration Coordinator
Acme Education Group
03.2018 - 12.2022
Seasonal Softline Sales
Target
12.2017 - 02.2018
TV Host & Broadcaster (Part-Time)
Skylink TV
01.2017 - 01.2022
Hostess
Various Companies
06.2013 - 06.2015
Journalist
Guangdong Radio and Television Station
01.2012 - 05.2013
Bachelor of Arts - Broadcasting and Hosting, English
Guangdong University of Foreign Studies
Postgraduate Degree - Visual Culture Studies
Chinese University of Hong Kong
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