YI MING LUO
Richmond,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Maintains focus and positive attitude in stressful situations and high-volume environments. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Richmond Round Pot
11.2023 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Trained new staff
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Cashier
T&T Supermarket
02.2023 - 10.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Waitress
Imperial City Bistro Ltd
02.2014 - 07.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Richmond Sushi
08.2009 - 09.2010
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Foshan Nursing School
China06.1999
Skills
- Customer service and satisfaction
- Time management
- Conflict resolution
- Staff training and development
- Scheduling and planning
- Workload management
- Money handling
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
Serving it right and food safety level 1
Timeline
Assistant Manager
Richmond Round Pot
11.2023 - Current
Cashier
T&T Supermarket
02.2023 - 10.2023
Waitress
Imperial City Bistro Ltd
02.2014 - 07.2023
Waitress
Richmond Sushi
08.2009 - 09.2010
High School Diploma -
Foshan Nursing School
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