Yimeng (Aimee) Liu
Toronto,ON
Summary
CSC CPH DFOL WME
Overview
6
6
years of professional experience
1
1
Certification
Work History
Experience Manager
BMO, adviceDirect & SmartFolio
11.2022 - Current
- Take responsibility of team leadership activities and ensure team is efficiently and effectively managed.
- Instrumental in managing the daily administrative operations of the team including: approval of large transactions, verify and support sales activities, verify documentation and approve account openings, etc.
- Ensure all new employees complete orientation and compliance training
- Team member's technology access, setup, and troubleshooting.
- Receive and manage customer complaints, resolve them efficiently and professionally
Branch Operations Advisor
BMO, adviceDirect & SmartFolio
03.2021 - 11.2022
- Provide a superior client onboarding experience
- Proactively reviewing client portfolios and preparing and presenting appropriate investment solutions
- Invoke trust and build strong client relationships
- Determine individual investment needs and provide professional advice to ensure client's financial goals are met
- Train and coach new hires
- Ambassador of BMO Kids Help Phone
Investment Representative
TD Direct Investing
08.2019 - 03.2021
- Proactively uncover opportunities to match customer needs through effective communication
- Provide helpful and engaging, accurate, and professional services to clients, including prompt and courteous completion of trade instructions via telephone, or electronic means
- Understand and apply industry rules and regulations (e.g IIROC, Provincial, etc.) to all activities performed
- Work efficiently as a team, use and learn from each other's knowledge and support co-workers to support customer issues
Education
Master of Science - Environmental Engineering & Management
Memorial University
01.2014
Master of Science - Environmental Engineering
Shandong University
01.2014
Bachelor of Engineering - Environmental Engineering
Taishan Medical University
01.2011
Skills
- Meticulous attention to detail and excellent time management skills
- Problem identification and resolution skills
- Excellent communication and writing skills
- Exceptional leadership skills
- Strong knowledge and experience in securities industry
- Experience in training and coaching
- Proficient in MS Office
Certification
- CSC
- CPH
- DFOL
- WME
Languages
English
Chinese (Mandarin)
Timeline
Experience Manager
BMO, adviceDirect & SmartFolio
11.2022 - Current
Branch Operations Advisor
BMO, adviceDirect & SmartFolio
03.2021 - 11.2022
Investment Representative
TD Direct Investing
08.2019 - 03.2021
Master of Science - Environmental Engineering
Shandong University
Bachelor of Engineering - Environmental Engineering
Taishan Medical University
Master of Science - Environmental Engineering & Management
Memorial University
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