Yilei Zhao
Scarborough,ON
Summary
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Overview
5
5
years of professional experience
Work History
Department Manager
MUJI
Toronto, ON
02.2020 - Current
- Sold various products by explaining unique features and educating customers on proper application
- Answered incoming telephone calls to provide store, products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Offered product and service consultations and employed upselling techniques.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Sales Lead
Calvin Klein
Scarborough, ON
07.2017 - 07.2020
- Managed cash register operations using POS system and processed sales and returns
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
- Engaged shoppers, providing assistance and information on merchandise and product features
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Trained and developed new team members to improve product knowledge and selling abilities
- Analyzed prior delivery processes and uncovered more efficient method.
- ACTIVITIE: AWARD OF BEST ASSOCIATE AT CALVIN KLEIN
Education
Bachelor of Science - Occupational and Public Health Safety
Ryerson University
04.2023
Skills
- Operations
- Business development and planning
- Recruiting and Hiring
- Relationship building and management
Timeline
Department Manager
MUJI
02.2020 - Current
Sales Lead
Calvin Klein
07.2017 - 07.2020
Bachelor of Science - Occupational and Public Health Safety
Ryerson University
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