YIK HAN WONG, Erica

• Contacted potential clients, introduced class programs, and scheduled free trial sessions.
• Managed the membership system, including student records and payment processing.
• Oversaw inventory, handled quotations, and coordinated orders.
• Organized events such as belt promotion tests and camps.
• Answered phone calls and emails, addressing inquiries from students and parents.

Achievements:

• Successfully contacted over 40 potential clients within a month, with nearly 90% converting into members.

• Demonstrated exceptional crisis management skills in handling various challenging situations, ensuring smooth operations during peak hours, and resolving customer complaints
• Managed daily operations of the store, including inventory management, staff arrangement, and customer service
• Responsible for marketing and promotional activities to increase sales and customer satisfaction

• Organized and managed classrooms, developed lesson plans, and tailored instruction to meet individual student needs
• Designed and implemented student assessments to measure learning progress and inform instructional strategies
• Collaborated with parents and colleagues to foster a positive learning environment and promote student growth and development

• Designed educational activities for local students, and engaged in academic and cultural exchange
• Assisted local residents in repairing fences, cultivating crops, and refurbishing walls to support rural development efforts

• Prepared emails to keep residents updated on the latest developments and activities
• Organized regular events, including holiday celebrations, workshops, volunteer services, celebrity talks, orientation camps, etc
• Collected feedback from residents and communicated with the student affairs office to address issues, such as insufficient accommodation and room allocation adjustments