Yijing PING
Burnaby,Canada
Summary
Multilingual Patient Coordinator and Tourism Management graduate with expertise in client relations, scheduling, and record management. Skilled in educating clients on treatments and products, fluent in English and Mandarin, and proficient in Opera and Mind-Body systems. Dedicated to delivering empathetic, professional service to enhance client satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Vancouver Laser & Skin Care Centre
03.2024 - Current
- Served as the main point of contact for patients, managing inquiries via phone, email, text messages, and in-person visits in a busy call center.
- Provided detailed explanations and information on aesthetic treatments, including Botox, dermal fillers, laser modalities, and premium skincare lines like ZO Skin Health, SkinCeuticals, and Alastin.
- Maintained a professional and empathetic approach, addressing patient concerns and ensuring comfort and confidence in treatment plans.
- Collaborated with medical and aesthetic staff to deliver seamless patient care and timely follow-ups.
- Assisted in training new call center employees, providing guidance on patient interaction protocols, scheduling systems, and product knowledge.
Guest Service Representative
Holiday Inn
07.2022 - Current
- Kept accounts in balance and ran daily reports to verify totals
- Answered phone throughout shift, closely following strict customer service and satisfaction guidelines
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction
- Collected room deposits, fees, and payments
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Tour Operator Assistant
Super Vacation
05.2019 - 07.2019
- Utilized social media platforms effectively to share captivating content showcasing the company's tour offerings.
- Researched emerging travel trends, incorporating popular destinations into the company's offerings to stay competitive in the market.
- Maintained detailed client records to facilitate personalized service and anticipate future needs.
- Established internal databases and record management systems to ensure the accuracy and integrity of all documentation and data
- Worked closely with management staff to create new and lucrative tours.
Server
Houcaller Tea House
11.2018 - 04.2019
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
- Resolved guest and employee complaints to maintain customer satisfaction and workforce effectiveness
- Answered telephones and completed financial transactions for other team members
- Working efficiently to keep dining room and work areas clean
Server
Liuyishou Hot Pot
09.2017 - 04.2018
- Serving hot pots and food and removing dinnerware from the table in a timely manner
- Inform customers of specials, ensure that patrons have an enjoyable traditional Chinese hot pot experience
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
Education
Bachelor of Tourism Management -
Capilano University
North Vancouver, BC09-2022
Tourism Management for International students Diploma - undefined
Capilano University
North Vancouver, BC04.2020
High School - undefined
Maple Leaf University school
Kamloops, BC06.2017
Skills
- Customer service skills
- Fluent in English, Mandarin
- Good teamwork skills
- Computer Skill: Mindbody, Opera, Windows, Microsoft Office, Word, Excel, PowerPoint
- Quick learning and understanding ability
- Food and beverage service
- Inventory management
- Excellent interpersonal skills
Timeline
Patient Coordinator
Vancouver Laser & Skin Care Centre
03.2024 - Current
Guest Service Representative
Holiday Inn
07.2022 - Current
Tour Operator Assistant
Super Vacation
05.2019 - 07.2019
Server
Houcaller Tea House
11.2018 - 04.2019
Server
Liuyishou Hot Pot
09.2017 - 04.2018
Tourism Management for International students Diploma - undefined
Capilano University
High School - undefined
Maple Leaf University school
Bachelor of Tourism Management -
Capilano University
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