Finance intern at Hilton International Asia Pacific with expertise in Python and MySQL. Spearheaded a user access project that enhanced operational efficiency and generated significant cost savings. Recognized for exceptional communication skills and dedication to customer service in high-pressure environments. Multilingual professional committed to delivering data-driven solutions.
Market Analysis of the Cambodian Tourism Sector, 03/24, 07/24, Conducted a 184-page market analysis on attracting Singaporean visitors to Farmhouse Resort & Spa., Analyzed Cambodia-Singapore tourism trends, traveler preferences, and government policies., Developed marketing strategies to enhance guest experiences and increase Singaporean clientele, delivering recommendations to boost market share and brand image. Cross-Cultural Business Strategy for AuroraLux in Southeast Asia, 02/24, 03/24, Analyzed consumer behavior and competitor strengths in Thailand, Vietnam, and Indonesia to identify differentiation opportunities for AuroraLux Hotels & Resorts., Developed culturally tailored service offerings and a communication strategy to address language barriers in Southeast Asia., Created a relationship-focused sales and growth strategy, including an implementation plan and metrics to track market penetration and customer satisfaction. International Service Marketing project - Haidilao Hotpot in Milan, 09/22, 01/23, Assessed entry models for Haidilao, recommending franchising for rapid expansion; analyzed target cities based on consumer diversity, Chinese community presence, and local food culture., Developed opening strategies to align Chinese hot pot with Italian preferences, including extended hours, expanded wine offerings, and customized dining options. Room Division Project - HOTS Simulation, 03/22, 06/22, Led a project to maximize room profits using HOTS hotel simulation software., Managed a virtual hotel in a competitive setting, overseeing progress, report preparation, and presentations.
Marketing Member, Chinese Cultural Society (EHL), 09/21, 07/23, Organized events such as Chinese New Year celebrations and tea activities., Created visually engaging posters, flyers, and digital content to attract participation and highlight upcoming events.
International Services Marketing, Business Communication, Financial Accounting, Topics in Financial Analysis, Revenue Management, Corporate Strategy, Micro & Macro Economics, Managerial Accounting, Leadership and Organizational Behavior, Digital Growth Strategy, Legal Challenges of the Hospitality Manager, The INSIDE LVMH Certificate, 2022, HARVARD ManageMentor, 2021