Yifan Lu

• Greeted customers and provided assistance with product selection.
• Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
• Assisted in creating displays to promote products.
• Organized stockroom shelves, racks and bins according to store layout and product categories.
• Informed customers about current promotions and discounts.
• Assisted customers with returns, exchanges and refunds.
• Analyzed customer feedback data to identify areas of improvement within the store's services.

• Collaboratively operated company's Canadian social media platforms by developing marketing content and executing promotional campaigns to engage target audiences and expand client base

• Designed and organized marketing activities and corresponding implementation road maps; coordinated media resource distribution through various channels to enhance brand awareness

• Oversaw brand management activities by monitoring, collecting, classifying and analyzing client feedback to optimize brand management strategies