Yieshna Bhujoo
Spruce Grove,AB
Summary
Pharmacovigilance Specialist with extensive experience in assessing and reporting adverse events and product complaints. Demonstrates expertise in streamlining pharmacovigilance processes while ensuring compliance with regulatory standards. Recognized for problem-solving abilities and effective communication skills within team environments.
Overview
8
8
years of professional experience
Work History
Pharmacovigilance Specialist (Operational Excellence)
Specialty Health Network
05.2025 - Current
- In charge of creating efficiency in current PV processes and develop new processes to improve full time equivalent (FTE), reduce costs and enhance efficiency in the department
- Create and improve work instructions (reference training documents) and Standard Procedure Operations (SOP) for adverse event reporting, case processing processes and deviation investigation processes to ensure efficiency, accuracy and compliance. Thereby, enhancing end-to-end optimization and productivity.
- Support PSP and GVP vendor audit and address audit observations by liaising with PV management, Quality Assurance and Program Management team
- Investigate deviations and perform root cause analysis
- Maintain PV documentation list and update documents as required
- Act as back-up for case processing, reconciliation and quality checks
Bilingual Pharmacovigilance Specialist
Specialty Health Network
10.2021 - 05.2024
- Conduct and ensure that QC Checks, Safety Report creation (ArisG LSMV), reconciliation and Source Data Verification are completed and sent to the manufacturer in a timely manner.
- Initiate deviations and ensure that the CAPA addresses the deviation, subsequently ensuring that the details are sent as per manufacturer's KPI.
- Ensure that all initiated deviations have been investigated and closed with proper documentations and within the timeline as per SOP.
- In charge of developing and conducting PV training to new hires within the company. Using MS Visio, assisted with creation of Value Stream Map and Process mapping for each PSP clients as part of internal new hire training
- Ensured the manufacturer's KPI are always met and develop CAPA to achieve target standards. Collaborate with the manager and senior director to develop strategies to maintain KPI as needed.
- Assist the manager with internal audits as required
Bilingual Pharmacovigilance Coordinator
Specialty Health Network
04.2020 - 10.2021
- Assist the manager with internal audits as required
- Created and submitted adverse event reports as per manufacturers' requirements and in a timely and priority basis manner using Microsoft Access.
- Was responsible for transcribing English and French voice messages, ensuring transcribed information is error free and verbatim.
- Assisted with daily and monthly reconciliation and making sure they were completed properly in an up- to-date manner.
- Created deviations and assisted with investigations for late reports as per SOP and ensuring that the emails were sent to the right departments for investigations in a timely manner. Moreover, assisted with quality checks as per manufacturers' SOP.
- Trained new colleagues and acted as additional support to assist colleagues with workload and translation.
Bilingual Referral Coordinator
Cira Health Solutions
07.2019 - 04.2020
- Assist and ensuring clients' needs are met in a timely and accurate manner, consequently establishing an excellent customer satisfaction
- Ensuring proactive communication with both clients and assessors to maintain and substantiate both client and assessor satisfaction
- Encourage and practice teamwork to ensure healthy working environment
- Ability to investigate and assist clients with precise and up-to-date information concerning quotes and additional services as needed
- Demonstrate good organization aptitude by assuring consistent information from assessors and clients are obtained and entered accurately in iAssess and eClaims software
Veterinarian Assistant
Animalia Animal Clinic
05.2018 - 07.2018
- Assisted veterinarian during various orthopedic, orthodontics surgeries and sterilizations
- Monitored heart and respiratory rate during surgeries
- Acted as a French and English interpreter for patient owners and veterinarian
Pricing Analyst (Summer student)
Smith&Nephew
06.2017 - 08.2017
- Assisted Senior Pricing Analyst with pricing quotations, sales rebate and ad hoc analyzes focusing on improving product pricing accuracy and consistency using SAP/APO software and MS Excel
- Improved a flawed currency convertor method
- Member of social committee and contributed to organizing and planning of various events
Education
Bachelor of Science - Bio-Medical Sciences
UNIVERSITY OF GUELPH
Guelph, ON04.2019
GRADUATE CERTIFICATE - Pharmaceutical Regulatory Affairs and Quality Operations
SENECA COLLEGE
Toronto, ON01.2022
PATIENT SUPPORT PROGRAMS CERTIFICATE - Introduction to Patient Support Programs
CADENCE LEARNING COMPANY
Mississauga, ON02.2023
Skills
- Analytical skills
- Process optimization
- Data reconciliation
- Training development
- Root cause analysis
- Interdisciplinary collaboration
- Organizational skills
- Data processing skills
- MS Excel
- MS Visio
- Investigative skills
- Research skills
- Communication skills
- Teamwork skills
- Interpersonal skills
- Multilingual
- English
- French
- French Creole
- Spanish
- Hindi
- Interpretation skills
- Pharmacovigilance regulations
- Audit procedures
- Quality management systems
- Process improvement
- Quality sops development
- Process mapping
- QMS
- Protocol development
- Database maintenance
- Documentation management
- Team collaboration
Hobbies and Interests
- Environmental conservation
- Sewing and crochet
- Hiking
Awards
- University of Guelph Entrance Scholarship, $6,500, 09/2015
- Dean's Honor List, 80.4, 12/2018
- Dean's Honor List, 80.4, 04/2019
- Seneca College, 3.9
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Mauritian creole
Native/ Bilingual
Timeline
Pharmacovigilance Specialist (Operational Excellence)
Specialty Health Network
05.2025 - Current
Bilingual Pharmacovigilance Specialist
Specialty Health Network
10.2021 - 05.2024
Bilingual Pharmacovigilance Coordinator
Specialty Health Network
04.2020 - 10.2021
Bilingual Referral Coordinator
Cira Health Solutions
07.2019 - 04.2020
Veterinarian Assistant
Animalia Animal Clinic
05.2018 - 07.2018
Pricing Analyst (Summer student)
Smith&Nephew
06.2017 - 08.2017
Bachelor of Science - Bio-Medical Sciences
UNIVERSITY OF GUELPH
GRADUATE CERTIFICATE - Pharmaceutical Regulatory Affairs and Quality Operations
SENECA COLLEGE
PATIENT SUPPORT PROGRAMS CERTIFICATE - Introduction to Patient Support Programs
CADENCE LEARNING COMPANY
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