Yichun Wang
North York
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Natively fluent in both English and Mandarin Chinese and have experience dealing with clients from different backgrounds.
Overview
2
2
years of professional experience
Work History
Bartender/Server
MeNami
03.2024 - 01.2025
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Casino Dealer
Abbey Road Entertainment
09.2022 - 03.2024
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Dealt card games such as blackjack, craps, and poker for private events.
Sales Representative
CST
11.2023 - 01.2024
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Made 40-50 cold calls per day and held meetings for clients through zoom and in-person conferences
- Managed a portfolio of over 80 customer accounts and continued to maintain client relations after closing to identify and resolve service, account, or technical issues
- Met and exceeded sales targets monthly after the initial first 2 months
Education
Bachelor of Arts - Political Science
Western University
London, ON05-2020
Skills
- Leads generation
- Sales follow-up
- Strong communication skills
- Cold calling
- Customer assistance
- Networking
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Bartender/Server
MeNami
03.2024 - 01.2025
Sales Representative
CST
11.2023 - 01.2024
Casino Dealer
Abbey Road Entertainment
09.2022 - 03.2024
Bachelor of Arts - Political Science
Western University
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