Yichen Miao
Vancouver,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated to identifying customer needs and delivering effective solutions to all problems. A bilingual professional with a proven track record of effectively communicating in both English and Mandarin. Skilled in translation, interpretation, and cross-cultural communication. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
After-school Tutor
Point Grey Secondary
09.2021 - 02.2022
- Motivated students towards learning mathematics and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Volunteer
Vancouver International Volunteer Association
03.2021 - 07.2021
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Volunteer
UBC Farm
06.2021 - 08.2021
- helped take care of the farm and extracted weeds from the field, and picked fruits and vegetables
Education
Bachelor of Science - Food Nutrition of Health
University of British Columbia
Vancouver, BC05.2026
Skills
- Scheduling
- Call Management
- Complaint Resolution
- Data Entry
- Product Knowledge
- Product Promotion
- Proficient in MS software
- Introductory level in Python
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
After-school Tutor
Point Grey Secondary
09.2021 - 02.2022
Volunteer
UBC Farm
06.2021 - 08.2021
Volunteer
Vancouver International Volunteer Association
03.2021 - 07.2021
Bachelor of Science - Food Nutrition of Health
University of British Columbia
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