Yibo Huang
Burnaby
Summary
Motivated Service Representative leverages diplomatic communication and a level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions.
Overview
5
5
years of professional experience
Work History
Client Advisor
Armani Outlet
09.2024 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Improved customer loyalty by providing exceptional advisory services and resolving issues promptly.
Customer Service Representative
Happy Lamb Hot Pot
10.2019 - 08.2020
- I have developed the skills of active learning and questioning and have the ability to adapt and learn to deal with various situations
- Strong team player who can take the initiative to help colleagues in the same group and can communicate in a timely and efficient manner
- Will behave appropriately when dealing with customers
- I engage with purpose to find out customers with the right solutions
Education
Diploma - Business Management
Langara College
02.2025
Associate in Science (A.S.) - Mathematics
University of Toronto
01.2023
Skills
- Customer Service
- Excellent Communication
- Time management
- Mathematics calculation
- Microsoft Office
- Relationship Building
- Cross-selling techniques
- Collaboration
- Client interaction
- Sas Advance Certification
- Consultative selling
Languages
English
Mandarin
Timeline
Client Advisor
Armani Outlet
09.2024 - Current
Customer Service Representative
Happy Lamb Hot Pot
10.2019 - 08.2020
Associate in Science (A.S.) - Mathematics
University of Toronto
Diploma - Business Management
Langara College
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